CARRIE PHALEN
Syracuse,New York
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Team Lead
AT&T, Unilever
01.2017 - Current
- Writing Sample I had my first article published this past summer
- This is the first time I shared it with anyone
- (depending on event) within various areas of
- USA
- Setup various stands Upstate, NY to sell various art&antiquities
- Team Lead for HP Printers for NYS
- Fair
- Modeled Jewelry for Local Designer
- Team Lead for HP Printers for NYS
- Fair
- Brand Ambassador/Model of Iron
- Girl
- Brand Ambassador for MZ Berger
- Watches (2’x)
- Team Leader T-Mobile
- Brand Ambassador/Model for,
- Brand Ambassador /Model for, ’s Spring Break “AXE”
- Promotion (Only six Scented Sprays left)
- 25th Syracuse Annual Winter Fest
- Juneteenth
- Brew Fest
- Inner Harbor purchased double product than 2010; we still ran out of product!
- 57th Annual Polish Festival
- Taste of Rochester
- Contract with St
- Joseph's Medical
- Education (monthly)
- E Syracuse and surrounding areas newspapers for National Acts, such as; t he Wailers (original band
- F Bob Marley) Slipknot a nd Rusted Roo t.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Participated in cross-functional team-building activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked receipts, employee hours and inventory movements.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
MARKETER/ TEAM LEADER/ BRAND AMBASSADOR/MODEL *B
Various Talent Agencies
03.2011 - Current
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Educated staff on organizational mission and goals to help employees achieve success.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Collaborated with local field sales to promote brand awareness and sales results.
- Planned future sampling opportunities and special events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Established and maintained positive relationships with customers.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased sales by effectively communicating product benefits.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Conducted consumer surveys and analyzed purchasing trends.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
- Completed floorsets, filled floor and rang up customers.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Education
172 College Credits - Business Administration, Marketing
Colorado Technical University
Virtual Math/Science / Respiratory Therapy
Onondaga Community College
2005
Skills
- Superb communication skills
- Easily can communicate with any social class comfortably
- Experience with project oriented communication with special events coordinators,
- Promotional advertisers; such as Groupon, Mobile deals, and various Syracuse
- Newspapers and television stations
- Leadership abilities
- Team player
- Advanced organizational and writing skills
- Ability to multitask and manage time wisely
- Creative problem solving abilities
- Ability to sell quality high-end products to prospective customers
- Software Skills
- Professional Office 2010
- Power Point
- Excel
- Data Entry
- Virtual Office
- Medent
- Accounts Payable and Receivable
- Guest Satisfaction
- Team Meetings
- Overseeing Personnel
- Workplace Safety
- Insurance Requirements
- Profit and Loss Reporting
- Software Application Testing
- Continuous Improvement Process
- Google Apps
- HR Consulting
- Special Requests
- Leadership
Timeline
Team Lead
AT&T, Unilever
01.2017 - Current
MARKETER/ TEAM LEADER/ BRAND AMBASSADOR/MODEL *B
Various Talent Agencies
03.2011 - Current
172 College Credits - Business Administration, Marketing
Colorado Technical University
Math/Science / Respiratory Therapy
Onondaga Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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