Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Carrie Phelps

Carrie Phelps

Colchester,VT

Summary

Experienced performance management professional, prepared to drive organizational success. Proven ability to lead teams, optimize processes, and achieve strategic goals. Strong focus on collaboration, adaptability, and delivering impactful results. Expertise in performance analysis, project management, and continuous improvement. Reliable, flexible, and results-oriented.

Overview

10
10
years of professional experience

Work History

Senior Performance Manager

Cox Automotive - Dealer.com
03.2021 - Current
  • Cultivated and maintained client relationships for a high-revenue portfolio, generating $331,741 in monthly recurring revenue from two of our largest clients.
  • Showcased the value of Dealer.com products (Website & Digital Retailing) by conducting monthly performance reviews with clients.
  • Fostered strong partnerships with external stakeholders, including clients, vendors, and industry experts, to ensure continuous exchange of best practices and performance insights.
  • Built trust with assigned clients through responsive and proactive communication.
  • Enhanced organizational efficiency by implementing performance management systems and streamlining processes.
  • Identified 'at risk' situations and collaborated with Save Teams to retain business.
  • Led two work streams: New Hire & Ongoing Training and Digital Retailing.

Performance Manager

Cox Automotive - Dealer.com
04.2018 - 03.2021
  • Responsible for client retention for Dealer.com Websites and Advertising.
  • Built and maintained client relationships with a diverse portfolio of clients.
  • Demonstrated value in Dealer.com products by hosting monthly performance reviews with clients.
  • Created trust with assigned clients by always being responsive and proactive with communication.
  • Identified "at risk" situations and partnered with Save Teams to maintain that business.

Customer Service and Marketing Strategist

Reading Plus
08.2015 - 03.2018
  • Managed social media platforms including Facebook, Twitter, Instagram, Pinterest, Snapchat, YouTube, and LinkedIn for Reading Plus.
  • Established a presence for Reading Plus on Instagram, LinkedIn, Pinterest, and Snapchat.
  • Developed and implemented a social media strategy to enhance online presence.
  • Provided customer support by handling phone calls, live chat, and emails regarding software implementation and technical issues.
  • Collaborated with leadership to create a new hire onboarding program.
  • Led training sessions for new hires on processes and the Reading Plus software.
  • Organized and executed successful trade show events, effectively showcasing products and building relationships with potential clients and partners.

Education

Business Administration & Management -

Champlain College
05.2015

Skills

  • Creative
  • Self-Starter
  • Go-Getter
  • Openness to Change
  • Leader
  • Teamwork
  • Results-Oriented
  • Customer service
  • Time management
  • Communication skills
  • Data-driven decision making
  • Customer focus
  • CRM management
  • Coaching and mentoring

Awards

Dealer.com Performance Manager of the Year, Highest MRR in Sales Referrals

Timeline

Senior Performance Manager

Cox Automotive - Dealer.com
03.2021 - Current

Performance Manager

Cox Automotive - Dealer.com
04.2018 - 03.2021

Customer Service and Marketing Strategist

Reading Plus
08.2015 - 03.2018

Business Administration & Management -

Champlain College

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Carrie Phelps