Summary
Overview
Work History
Education
Skills
Additionalemployment
Awards
Additional Information
Timeline
Generic

Carrie Phillips

Temecula,Ca.

Summary

To continue a diversified and successful career that is focused on concierge level customer satisfaction in any industry that values leadership, self-initiative, exceptional results while providing opportunities for growth experientially and financially.

Overview

21
21
years of professional experience

Work History

Server Shift Leader

VINE RESTAURANT
01.2005 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Contributed ideas for improving server procedures during weekly meetings with management staff.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Manager Server

Coyote Grill
03.2014 - 04.2017
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
  • Reduced wait times for customers by efficiently managing table turnover and coordinating with host staff on seating arrangements.
  • Assisted in menu planning and development, leading to increased sales and customer satisfaction.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Escrow Officer and Office Manager

BENEFICIAL ESCROW
01.2004 - 01.2012
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Monitored pipelines to track and log status of loans.
  • Maintained computer and physical filing systems.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

High School Diploma -

San Clemente High School
San Clemente, CA
05.1996

Skills

  • Over 20 years of broad-based expertise with a proven track record and diversified skill sets in 5-star restaurants that includes bar management, staff management, personnel scheduling, food safety protocols and the ability to anticipate and execute on customer satisfaction expectations
  • Problem anticipator and problem solver with staff and customers
  • Upbeat, outgoing and positive with a strong track record of creating repeat customer visits
  • Trusted food and beverage specialist that can accommodate a wide variety of dietary pallets and proper beverage pairing
  • Hospitality service expertise
  • Memory retention
  • Menu Memorization
  • Sales expertise
  • Order Accuracy
  • Quality Control
  • Wine pairing knowledge
  • Reliable and Responsible
  • Excels with high volume dining with sophisticated and clientele
  • Thrives under pressure that is focused on creating an exceptional customer experience
  • Experienced in a variety of administrative, managerial, mentoring, training and work-flow improvements
  • Able to manage a variety of critical multi-task responsibilities that result in beneficial productivity

Additionalemployment

BENEFICIAL ESCROW, Monarch Beach, Ca., 2004, 2012, Escrow Officer and office manager

Awards

You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others. Are you president of your fraternity or sorority, head of the condo board, or a team lead for your favorite charity? You’re a natural leader–tell it like it is

Additional Information

  • Healthy, enthusiastic and involved in a variety of outdoor activities
  • Raised three successful children as a single mother while working multiple jobs at one time.
  • High School Scholar Athlete competing in multiple sports
  • Excellent references upon request
  • Open to relocation depending on the career opportunity
  • Looking to join an organization with multiple areas for growth and advancement.

Timeline

Manager Server

Coyote Grill
03.2014 - 04.2017

Server Shift Leader

VINE RESTAURANT
01.2005 - Current

Escrow Officer and Office Manager

BENEFICIAL ESCROW
01.2004 - 01.2012

High School Diploma -

San Clemente High School

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Carrie Phillips