Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Poteat

East Jordan,MI

Summary

Over 10 years of experience in retail store operations, specializing in sales analysis, payroll processing, and inventory control. Expertise in display merchandising and Plan-O-Gram implementation, consistently achieving sales targets. Strong communication and relationship-building skills drive team performance and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Lead Customer Service Representative

McCardel Culligan
Petoskey, US
08.2023 - 11.2024
  • Resolved customer issues through effective collaboration with relevant teams.
  • Processed billing inquiries, including payments, refunds, and account updates promptly.
  • Handled inquiries from customers regarding product information or services offered.

Customer Service Manager (CSM)

Family Fare
Boyne City, US
08.2019 - 07.2023
  • Safeguarded confidential records and financial information against unauthorized access at all times.
  • Liaised with other departments to ensure smooth functioning of all activities related to customer service operations.
  • Balanced cash and media accurately to ledger while ensuring secure deposits.
  • Monitored staff performance to ensure adherence to customer service standards.

Sales Trainee/ Lead Merchandiser

GRIFFIN BEVERAGE
Petoskey, US
05.2017 - 08.2022
  • Executed visual merchandising strategies to prominently feature beverage products.
  • Adapted to changing priorities while working independently across Northern Michigan.
  • Maintained licensure as Salesman and Representative through Michigan Liquor Control Commission.
  • Created and maintained positive relationships with customers to ensure satisfaction and loyalty.

Assistant Store Manager

Goodwill Industries
Petoskey, US
04.2014 - 05.2017
  • Recruited, interviewed, hired, and trained store staff in a training facility for new district locations.
  • Maintained compliance with company guidelines for salvage, warehouse, and store operations.
  • Executed seasonal and departmental plan-o-grams to enhance store organization and cleanliness.
  • Increased sales through effective merchandising strategies and operational efficiency.

Education

High school or equivalent -

Skills

  • Customer service excellence
  • Billing and payment processing
  • Multitasking and organization
  • Cross-department collaboration
  • Problem solving
  • Time management
  • Team leadership and training
  • Money handling
  • Adaptability and flexibility
  • Calm under pressure

Timeline

Lead Customer Service Representative

McCardel Culligan
08.2023 - 11.2024

Customer Service Manager (CSM)

Family Fare
08.2019 - 07.2023

Sales Trainee/ Lead Merchandiser

GRIFFIN BEVERAGE
05.2017 - 08.2022

Assistant Store Manager

Goodwill Industries
04.2014 - 05.2017

High school or equivalent -

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