Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Ramirez

Grand Prairie,TX

Summary

Hands-on, client-oriented professional who implements creative strategies and is dedicated to continuous improvement.

Overview

20
20
years of professional experience

Work History

Service Coordinator

Window Nation
Grand Prairie, TX
09.2022 - Current
  • Coordinated service schedules with customers.
  • Processed installer labor and made sure all necessary documents were received.
  • Made service packets for the installers with clear service details.
  • Maintained accurate records of services provided for each account.
  • Ordered and tracked service parts.
  • Liaised between customers and technician to keep parties fully informed.

Customer Care Representative

Rushmore Loan Management Services LLC
Irving, TX
04.2019 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Trained new employees on procedures and policies to maximize team performance.

Loan Advisor

Bridgecrest
Fort Worth, TX
08.2017 - 04.2019
  • Processed payments over phone and set up recurring drafts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Advised debtors on payment options and set up payment plans.
  • Entered customers' financial status information into system.
  • Consistently exceeded monthly goals and averaged 115%.

Assistant Manager

Slim4Life Weight Loss
Cedar Hill, TX
04.2013 - 08.2017
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Underwiter / Premium Acounting

Affirmative Insurance Holdings
Addison, TX
01.2004 - 10.2011
  • Posted payments and issued refunds.
  • Processed new customer forms to set up accounts in system.
  • Answered customer billing questions and resolved issues.
  • Worked with colleagues to review and accept or deny new and renewal business.

Education

Dental Assistant Diploma -

Kaplan College
Arlington, TX
05.2013

High School Diploma -

Mesquite Academy
Mesquite, TX
06.1999

Skills

  • Microsoft Office
  • Microsoft Excel
  • Finance expertise
  • Customer focused
  • Escrow expertise
  • Payment processing
  • Sales expertise
  • Training and development
  • Organizational skills
  • Records Management
  • Data Processing
  • Payment Verification
  • Accounts Payable
  • Accurate Recordkeeping
  • Program Follow-Up and Assessment
  • Detail Orientation
  • Business Management

Timeline

Service Coordinator

Window Nation
09.2022 - Current

Customer Care Representative

Rushmore Loan Management Services LLC
04.2019 - 09.2022

Loan Advisor

Bridgecrest
08.2017 - 04.2019

Assistant Manager

Slim4Life Weight Loss
04.2013 - 08.2017

Underwiter / Premium Acounting

Affirmative Insurance Holdings
01.2004 - 10.2011

Dental Assistant Diploma -

Kaplan College

High School Diploma -

Mesquite Academy

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Carrie Ramirez