Carrie Randall
Dahlonega,Ga
Summary
Versatile Owner/Operator with a proven track record in operations management and relationship building, honed at Paperwhite and Randall Dayton Interiors. Excelled in staff training, enhancing customer satisfaction, and streamlining processes for efficiency. Demonstrated expertise in business planning and a knack for fostering team collaboration, significantly improving service delivery.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
Paperwhite
10.2020 - Current
- Trained staff in customer interaction best practices to improve service delivery.
- Fostered collaboration among team members for improved operational efficiency.
- Identified market trends by conducting regular competitor analysis.
- Led strategic planning meetings to align team objectives with organizational goals.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Bartender
Outback Steakhouse
04.2012 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Owner/Operator
Carrie’s Here!
08.2009 - 04.2013
- Trained staff in customer interaction best practices to improve service delivery.
- Identified market trends by conducting regular competitor analysis.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Arts - Design
The American College in London
UK 09.1989 - 05.1993
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Staffing
- Inventory management
- Relationship management
Timeline
Owner/Operator
Paperwhite
10.2020 - Current
Bartender
Outback Steakhouse
04.2012 - 05.2015
Owner/Operator
Carrie’s Here!
08.2009 - 04.2013
Associate of Arts - Design
The American College in London
09.1989 - 05.1993
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