Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
CARRIE RETZER

CARRIE RETZER

Bothell,WA

Summary

Experienced Product Owner professional well-versed in Agile and Scrum methodologies and principles of product development. Comfortable making key decisions to move products efficiently through development and production timelines. Expertise in development tools such as Smartsheet and TargetProcess. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

19
19
years of professional experience

Work History

Data Solutions Senior Manager

WSIPC
12.2021 - 06.2023
  • Supervised and directed web development team to keep projects on-track and tasks prioritized.
  • Product Owner and Designer for 5 applications providing data visualizations and High School and Beyond tools to schools.
  • Responsible for creating roadmap and managing backlog
  • Coordination, prioritization and management of several concurrent projects
  • Gathered detailed use cases and requirements through virtual meetings and customer sessions
  • Created specifications documents for all My School Data applications
  • Built early-feature prototypes using wireframes and mock-up tools
  • Management of employees and contractors
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Special Projects Senior Manager

WSIPC
05.2018 - 12.2021
  • Responsible for data migration project for more than 280 Washington School Districts within the Cooperative
  • Liaison for migration related needs with partner company
  • Coordination of multiple departments and agencies to achieve migration goals
  • Developed standard operating procedures, workflows, project plans, reporting and portals for migrations using Smartsheet
  • Created dashboards for reporting on all key parts of projects
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications

Data Solutions Manager

WSIPC
01.2008 - Current
  • Project manager over web development team and education business analytics team responsible for all My School Data products
  • Product Owner for 5 applications providing data visualizations and High School and Beyond tools to schools
  • Certified Scrum Master leading team of 7 - 10 including web programmers, data architects, support and testing staff
  • Responsible for creating roadmap and managing backlog
  • Designed architecture of Data Warehouse and ETL processes in SQL Server Environment
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer sessions
  • Built early-feature prototypes using wireframes and mock-up tools
  • Investigate and implement avenues for new reporting using Business Intelligence tools
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Demonstrated leadership skills in managing projects from concept to completion
  • Managed time efficiently in order to complete all tasks within deadlines

Application Systems Analyst

WSIPC
Everett, WA
08.2004 - 03.2007
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enhanced software functionality by identifying and resolving complex coding issues.
  • Increased user satisfaction with application performance by conducting thorough analyses of end-user requirements.
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Presented technical concepts in easily digestible formats for non-technical stakeholders, ensuring company-wide understanding of project objectives.
  • Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.

Education

Bachelor of Science - ELECTRICAL ENGINEERING - COMPUTER OPTION

University Of Wyoming
Laramie, WY
07.1992

Skills

  • Certified Scrum Master
  • Team leadership
  • Project management
  • Creation of Wireframes
  • Data Management
  • Creation of User Stories
  • Collaboration
  • Interpersonal Communication

Timeline

Data Solutions Senior Manager

WSIPC
12.2021 - 06.2023

Special Projects Senior Manager

WSIPC
05.2018 - 12.2021

Data Solutions Manager

WSIPC
01.2008 - Current

Application Systems Analyst

WSIPC
08.2004 - 03.2007

Bachelor of Science - ELECTRICAL ENGINEERING - COMPUTER OPTION

University Of Wyoming

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