Carrie Rico
Amarillo,TX
Summary
Detail-oriented and compassionate professional with experience assisting individuals and families through the food stamps and Medicaid office. Skilled in assessing needs, ensuring compliance with regulations, and providing guidance to vulnerable populations. Strong ability to communicate effectively, manage cases, and handle challenging situations with professionalism.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality Control Inspector / Solar Laborer
Novel Energy Solutions
08.2020 - 01.2025
- Assessed material, part's and products for conference with quality control requirements and production specifications
- Ensuring there is nothing broken, no cracks on the solar panels laminate
- Gathered and inputted data in Procore to develop observations for any defect
- Perform detailed measurements with handheld devices and performed visual inspections of line
- Installed solar panels safely in extreme hot and cold weather
- Operate drills and other equipment to perform light fabrication for product assembly
Texas Works Advisor
Texas Health and Human Services Commission
Hereford, TX
01.2016 - 08.2022
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Worked closely with families, including those with children, to address challenges and connect them with community services
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
- Compute and authorize benefits based on eligibility determination
- Processes work in accordance with state and federal regulations and established procedures, guidelines and timeframes
- Use fact-finding techniques to obtain, relate and evaluate information provided by applicants
- Manage time efficiently by establishing priorities in accordance with the importance of timeliness
- Follow written and oral directions and instructions
Administrative Support Specialist
Spectrum Technologies
El Paso, TX
06.2012 - 01.2016
- General office administration
- Performed clerical, secretarial and general office administration duties as needed
- Utilized various and diverse computer applications
- Customer Service
- Served as liaison between clients, technicians, office personnel and upper management
- Received, responded and directed clients and telephone calls as needed
- Resolved client issues, secured answers and reported results
- Completed required reports and records accurately and promptly
- Maintained, prepared and managed files
- Opened and closed accounts
- Prepared numerous forms and legal documents
- Ensured documents are properly prepared, documented, processed, approved and disbursed
- Experience in applying knowledge of comprehensive rules, regulations, techniques, and procedures concerning contracts to provide assistance to clients
- Ensured that operations are conducted in accordance with established policies and procedures and requests are properly documented
- Utilized numerous databases and internet to collect/retrieve diverse records
- Entered voluminous information and records into data banks
- Selected and compiled information that provided insight on company issues and situations
- Assisted upper management and diverse office staff as needed and all other duties assigned
Receptionist
East Family Care
El Paso, TX
01.2010 - 06.2012
- General office administration and reception for a busy general medical practice
- Performed clerical, secretarial, reception and general office administration duties as needed
- Customer Service
- Served as liaison between patients, physician, medical staff, laboratory personnel as well as medical insurance providers
- Received, responded and directed clients and telephone calls as needed
- Utilize various computer applications and working knowledge of processes and data entry procedures
- Maintained calendar and scheduled patients
- Maintained, prepared and managed files, including opening, closing, filing and faxing
- Prepared numerous forms and legal documents
- Billed health insurance carriers as well as verified medical coverage
- Assisted office manager, physician, medical staff as needed and all other duties assigned
Underwriter
Fred Loya Insurance
El Paso, TX
06.2004 - 01.2010
- General office administration
- Customer Service
- Performed administrative duties as needed
- Utilize various computer applications, prepared correspondence, heavy word-processing and data entry
- Performed records management by preparing, reviewing, organizing, filing and maintaining files
- Prepared numerous forms and legal documents
- Reviewed, analyzed and inspected insurance contracts
- Experience in applying knowledge of comprehensive rules, regulations, techniques, and procedures concerning policies and contracts to provide assistance, answers and resolution to agents and clients
- Ensured that operations are conducted in accordance with established policies and procedures and requests are properly documented
- Processed home insurance policies for agents in various cities and states
- Assisted upper management as needed and all other duties assigned
Education
Diploma -
Andress High School
El Paso, TXSkills
- Microsoft Proficient
- Databases
- QA/QC Languages
- Quality processes
- Inspection procedures
- Packaging inspection
- Safety procedures
- Customer service
- Data entry
- Microsoft Word
- Time management
- Microsoft Excel
- Computer proficiency
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
Certification
OSHA 30
Timeline
Quality Control Inspector / Solar Laborer
Novel Energy Solutions
08.2020 - 01.2025
Texas Works Advisor
Texas Health and Human Services Commission
01.2016 - 08.2022
Administrative Support Specialist
Spectrum Technologies
06.2012 - 01.2016
Receptionist
East Family Care
01.2010 - 06.2012
Underwriter
Fred Loya Insurance
06.2004 - 01.2010
Diploma -
Andress High School