Carrie Riggs
DeKalb,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
SVI International
Dekalb, IL
08.2022 - 02.2024
- Assisting customers with placing a new order
- Filing claims with UPS, FedEx and XPO on damage shipments or missing packages
- Fill out NAFTA forms for shipments going to Mexico and Canada.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Project Manager
Electric Conduit Construction
Elburn, IL
10.2017 - 08.2022
- Maintained close connection with project personnel to quickly identify and resolve problems
- Developed and tracked project milestones to drive on-time and on-budget project delivery
- Liaised with project managers to independently manage smaller projects or contribute to tasks and activities on larger projects
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks
- Produced thorough, accurate and timely reports of project activities
- Process closeouts to customers providing reports and photos.
Customer Service Representative
The Tire Rack
South Bend, Indiana
07.2002 - 08.2017
- Professionally and courteously handling 120+ calls and 75+ e-mails daily
- Tracking product shipments
- Setting up product orders, warranty claims and product returns on AS400 computer software
- Providing solutions for the customer by delivering service above and beyond their expectations resulting in customer satisfaction and retention
- Leading peers and team members with a positive attitude and superior quality work ethics
- Training new department personnel
- Accepting overtime as needed to accommodate the business' seasonal demand and to cover department needs
- Participating in vendor product promotions.
Education
Associate degree -
Holy Cross College
01.1993
Skills
- Client Relationships
- Project Resource Recommendations
- Documentation and reporting
- Team Leadership
- Customer Relationships Management
- Understanding Customer Needs
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Adaptive Team Player
- Microsoft Office Suite
- Customer Service
- Microsoft Outlook
Timeline
Customer Service Representative
SVI International
08.2022 - 02.2024
Assistant Project Manager
Electric Conduit Construction
10.2017 - 08.2022
Customer Service Representative
The Tire Rack
07.2002 - 08.2017
Associate degree -
Holy Cross College
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