Carrie Rinkema
Kansas City,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Senior Implementation Manager
Twin Health
05.2022 - Current
- Collaborated with cross-functional teams to ensure timely delivery of quality solutions for clients.
- Managed client expectations during implementations by maintaining clear communication about project status and any potential delays.
- Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
- Streamlined implementation processes by identifying and resolving bottlenecks, leading to more efficient project timelines.
- Implemented continuous improvement initiatives, including taking lead on implementing project management software, resulting in greater efficiency and effectiveness in delivering solutions.
- Created customized onboarding materials tailored to each client''s unique needs, facilitating smoother transitions to new systems or processes.
- Managed the execution of multiple simultaneous implementations, ensuring all projects were delivered on time and within budget.
- Developed comprehensive implementation plans for complex projects, ensuring all stakeholders were engaged and informed throughout the process.
Partnership Implementation and Senior Program Manager
Teladoc Health
05.2019 - 05.2022
- Partnered with strategic clients and partners, mainly health plans, to launch Telemedicine and Chronic Condition programs for a variety of lines of business.
- Designed and owned the overarching strategy and the tactical details of the most complex initiatives.
- Effectively conveyed diverse client needs internally, driving the resources needed for successful implementations
- Worked collaboratively and creatively with channel partners to expand their understanding of Telemedicine and Chronic Condition programs, shape their expectations, and drive mutually-beneficial results client-facing materials to incorporate both companies' programs and culture.
- Orchestrated internal process changes, commensurated with partner needs, documented new processes for internal teams.
- Served as internal team SME to ensure efficiency and consistency throughout our client implementations.
- Managed and oversaw multiple implementations simultaneously to deliver launches on time.
- Mentored and coached new or less-experienced team members to facilitate successful achievement of team goals.
- Supported strategic partnerships with ongoing operational needs and partnership wide changes.
Director of Implementation
Elateral, Inc.
11.2015 - 05.2019
- Managed and oversaw multiple implementations simultaneously to deliver launches on time.
- Lead the process of analyzing and defining customer requirements, business processes, procedures and workflows for on-boarding.
- Created and managed project plans for inception through launch.
- Defined and documented platform configuration requirements, ensuring stake-holder approval.
- Configured the platform UI and solr Search refinement and categorization.
- Managed all dynamic template creation.
- Managed all custom integrations with internal and external client vendors.
- Tracked and assisted with all API data flows and SSO integrations.
- Identified, researched, and led resolution of moderately complex customer and/or platform issues.
- Identified potential risks and mitigated where possible.
- Managed scope creep and change control.
- Conducted demonstrations of platform functions and educated clients on the optimal use of the platform to improve efficiencies and satisfy defined requirements.
- Communicated all new and upcoming functionality and explained the impact of the functionality to the client's specific situations.
- Assisted in identifying and designing software customizations and enhancements for client specific needs.
- Worked closely with other functional groups to implement custom platform development functionality.
- Trained platform administration/project owner and platform users.
- Created client specific training guides and videos.
- Led post-implementation follow-up and support, including but not limited to, weekly external scrums and internal daily scrums when necessary.
- Initiated the implementation of an online project management suite for internal and external communication.
- Initiated the implementation of an online invoice and expense management software for internal efficiency.
Implementation Manager
Saepio
05.2012 - 11.2015
- Lead the process of analyzing and defining customer requirements, business processes, procedures and workflows for on-boarding
- Assisted in identifying and designing client customizations and enhancements for client specific needs.
- Worked closely with functional groups to implement templates and any custom development functionality.
- Defined and documented platform configuration requirements.
- Trained platform administration/project owners.
Trained platform users. - Created client specific training guides and videos.
Supplied direct client support throughout the platform, deployment and transitory post implementation follow up and support. - Specialized in implementing Healthcare and Pharmaceutical vertical clients.
Education
Bachelor of Science (B.S.) Biology -
AVILA UNIVERSITY
05.2002
Skills
- Strategic Planning
- Software Implementation
- Project Scheduling
- Scope Management
- Project Management
- Self-motivation
References
References available upon request
Timeline
Senior Implementation Manager
Twin Health
05.2022 - Current
Partnership Implementation and Senior Program Manager
Teladoc Health
05.2019 - 05.2022
Director of Implementation
Elateral, Inc.
11.2015 - 05.2019
Implementation Manager
Saepio
05.2012 - 11.2015
Bachelor of Science (B.S.) Biology -
AVILA UNIVERSITY
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