Summary
Overview
Work History
Education
Skills
Training
Careeraccomplishments
Timeline
Generic

Carrie Ritchie

Madison,NJ

Summary

Senior Sales Operations, Sales, and Account Management Background. Experience reflects a full understanding of strategic sales operations, and executive engagement. Extensive knowledge in strategic selling in integrated solutions including IT/Cloud, Security, Managed Services, Global Networks, UCC and Professional Services. Vast experience working with Fortune 100 companies. Expertise in leading a global team of sales, service and engineering on the account, developing trusted partner relationships within Colgate as well as with their strategic partners.

Overview

33
33
years of professional experience

Work History

Sr. Manager, Sales Operations, Executive Engagement

Verizon
Basking Ridge
01.2019 - Current
  • Create Executive briefing documents for our CEO – SVP level executives to provide a 360 view of VZ’s relationship with a customer, prospect, or channel partner
  • Have trusted relationships throughout VZ in Finance, Marketing/Sponsorship, Consumer, Global Network & Technology and Sourcing
  • Work with all business units to extract (often confidential) input, to prepare our most senior executives for interactions with our customers/partners
  • Manage briefing package creation for C level events including US Open, Masters, Sun Valley, etc
  • Always exceed expectations, and meet critical deadlines
  • Work under pressure as documents are requested by CEO and must be delivered in perfect order and on time
  • Work with Sales VPs on Balance of Trade for top 100 accounts, establish relationships within VZ sourcing to identify opportunities for sales to align with sourcing

Sr. Client Executive, Verizon Manufacturing Vertical

Verizon
Piscataway
01.2007 - 01.2019
  • Manage a single global account (Colgate Palmolive) within the manufacturing industry generating $20 million in annual revenue
  • Promote the sale of comprehensive IT solutions
  • Forge relationships with c-level officers and technology executives to identify opportunities to support client in achieving business objectives
  • Lead a team of resources (engineering, product specialists, pricing, and legal) in developing winning solutions that incorporate cloud, managed services, colocation, professional services, security, and unified communications
  • Conduct demonstrations, presentations, prepare proposals, and negotiate contracts
  • Develop strategic and innovative solutions to grow revenue while solving business outcomes for customer
  • Create a strategic sales plan focused on providing innovative solutions within the Verizon portfolio
  • Focus areas include Cloud, UCC and Professional Services
  • Success in achieving sales and revenue targets by accurate forecasting and tactical sales planning
  • Principal resource coordinator and relationship manager for all Verizon projects including Wireless
  • Responsible for sales strategy and execution, revenue growth, and client retention
  • Maintain high levels of customer satisfaction, and personal involvement in customer relationships to remain consistent with Verizon's mission and principals
  • Develop and maintain cross functional relationships with internal departments to achieve objectives
  • Build and lead a culture of excellence focused on driving results, to help solve customers’ biggest challenges
  • Mentor, train, develop and motivate team members to align with VZ’s strategies and business plan

Sr. Account Manager, Verizon Business, Named Accounts

Verizon
NYC
01.2001 - 01.2007
  • Sales/Account Management: Responsible for managing and growing global customers and revenue

Cable & Wireless Communications
01.1992 - 01.2000
  • Company Overview: Global Sales, Account Development & Management
  • Global Sales, Account Development & Management

Education

Bachelor of Arts - English

Fordham University
01.1989

Skills

  • Sales Operations
  • Executive Engagement
  • Executive Relationship Building
  • Strategic Account Planning
  • Organizing successful C level meetings/briefings
  • Partnering on special programs/projects with C level executives
  • Building substantial relationships
  • Developing global business solutions
  • Organizing resources
  • Superior communication skills
  • Interpersonal skills
  • Analytical skills
  • Organizational skills
  • Leadership skills
  • Contract development
  • Revenue management
  • Achieving sales goals

Training

  • Dale Carnegie Courses: Effective Speaking & Human Relations and the 7 Habits course.
  • Numerous Strategic Sales Courses including Sales Excellence Workshop with Bill Stinett

Careeraccomplishments

  • Developed trusted advisor relationships providing customers with solutions to improve business outcomes
  • Directed Executive level contract negotiations, maintaining profitable deal margins on four separate 20+M contract renewals for Colgate Palmolive
  • Doubled annual revenue on Colgate Palmolive via selling new services into the account, including Unified Communications, Cloud, Security, and professional services.
  • Orchestrated a Unified Communications Enterprise License agreement for Colgate Palmolive, successfully partnering with Cisco, for over 2.5M – A VZ first!
  • Collaborated with Colgate Palmolive to orchestrate and participate in the Digital Workplace Council. Presented to over 50 senior executives of Fortune 200 companies regarding how the VZ team brings significant value to Colgate, partnering with their partner Google, and leveraging network infrastructure, bringing ideas and best practices to the Colgate team so they can operate more efficiently and cost effectively as a global organization

Timeline

Sr. Manager, Sales Operations, Executive Engagement

Verizon
01.2019 - Current

Sr. Client Executive, Verizon Manufacturing Vertical

Verizon
01.2007 - 01.2019

Sr. Account Manager, Verizon Business, Named Accounts

Verizon
01.2001 - 01.2007

Cable & Wireless Communications
01.1992 - 01.2000

Bachelor of Arts - English

Fordham University

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Carrie Ritchie