Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Roberts

Weeki Wachee,FL

Summary

Proven Universal Banker at Truist Bank, adept in branch operations and customer service, enhanced client satisfaction through personalized banking solutions. Skilled in cash management and fostering strong customer relationships, contributing to a high-performing team culture. Demonstrated ability to improve service delivery by over 30%, showcasing exceptional audit support and a professional demeanor.

Overview

21
21
years of professional experience

Work History

Universal Banker

Truist Bank
01.2015 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
  • Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Assisted customers with banking needs and inquiries.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Handled various accounting transactions.

Membership Champion

Sams Club
08.2006 - 01.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Veterinary Technician

Dr Stocker-Animal Health Associates
04.2004 - 08.2006
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Assisted in dental procedures, contributing to overall oral health of patients.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Collected and prepared specimens for laboratory testing.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.

Education

No Degree - Computer Science

Carl Sandburg College
Galesburg, IL
08-1994

High School Diploma -

Galesburg Senior High School
Galesburg, IL
05-1991

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Customer needs assessment
  • Wire transfers
  • Transaction processing
  • Deposit processing
  • Payment processing
  • Document preparation
  • Customer service
  • Teller experience
  • Cash handling
  • Customer Service-oriented
  • Check cashing and withdrawals
  • Money handling
  • Cash management
  • Account servicing
  • Dual control vaults
  • Audit support
  • Audit procedures
  • Professional demeanor
  • Currency exchanges
  • Night and safe deposit procedures
  • Opening and closing procedures
  • Retention strategies
  • Security protocols

Timeline

Universal Banker

Truist Bank
01.2015 - Current

Membership Champion

Sams Club
08.2006 - 01.2015

Veterinary Technician

Dr Stocker-Animal Health Associates
04.2004 - 08.2006

No Degree - Computer Science

Carl Sandburg College

High School Diploma -

Galesburg Senior High School

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Carrie Roberts