Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carrie Roberts

Couderay

Summary

Dynamic operations leader with a proven track record at NorthLakes Community Clinic, excelling in strategic planning and performance management. Expert in budget development and healthcare compliance, driving organizational growth while fostering collaboration among stakeholders. Adept at utilizing data-driven decisions to enhance key performance indicators and advocate for community health needs.

Overview

24
24
years of professional experience

Work History

Director of Regional Operations

NorthLakes Community Clinic
03.2011 - Current
  • Supervise and support Clinic Managers, Supervisors and other Managers as appropriate.
  • Directs clinic leadership in implementing strategies to advance organizational priorities.
  • Support collaboration between Clinic Managers, Program Managers and other departments.
  • Review and present practice data and propose strategies to improve key performance indicators.
  • Prepares Incident Reports, risk analysis, and completes risk management mitigation activities in compliance with standards.
  • Reviews existing policies and procedures to support implementation and maintains compliance with established organizational policies.
  • Works with organizational leadership team on policy development and implementation.
  • Supports the Clinic Manager, HR, COO and CEO in performance management of staff.
  • Work with management on developing a budget, tracking expenses to support sustainability.
  • Work with quality team to implement Patient Centered Health Home practices and other quality initiatives.
  • Assess practices, develop goals and work plans, and implement improvement and integration projects.
  • Works with leadership team to coordinate NorthLakes participation in community meetings to understand needs and gaps of services as appropriate.
  • Advocate for regional priorities with Executive Team.

Loan Assistant/Teller

Chippewa Valley Bank
07.2009 - 03.2011
  • Processed loan applications
  • Ensured compliance of FDIC regulations
  • Supported customers with questions
  • Traveled to support locations as needed
  • Open and closed branch locations

Administrative Assistant

Family Health Centers/Marshfield Clinic
05.2001 - 06.2009
  • Provide administrative support to the Administrator and other leadership team members to support health center operations.
  • Provide administrative and logistical support for meetings and events, including staff meetings, Directors and committee meetings, including scheduling, supplies, meals, venue, travel arrangements, expense management, and other logistics.
  • Work in collaboration with the Administrator to manage department schedules, communication, travel, budgets, and expense reports.
  • Coordinates special projects, programs and initiatives as assigned.
  • Research and compile data, analyze information and prepare reports.
  • Assist Administrator and other leadership team members with development of policies, procedures and processes.
  • Communicates effectively with leadership team and collaborates across departments and with external stakeholders.
  • Manage records and information systems.
  • Manages competing priorities effectively.
  • Maintain a high level of professionalism and confidentiality.
  • Understands and upholds the Center's Mission, Vision, and Values.

Education

High School Diploma -

Winter School District
Winter WI
05-1999

Associate of Applied Science - Business Administration

Wisconsin Indianhead Technical College
Rice Lake WI
05-2001

BBA - Business Administration

Capella University
Minneapolis, MN
12-2026

Skills

  • Strategic planning and implementation
  • Organizational growth and expansion
  • Understanding of KPI and data driven decisions
  • Strong knowledge of budget development
  • Performance management
  • Recruitment and retention of staff
  • Strong knowledge of healthcare compliance
  • Understanding of risk management
  • Key stakeholder in several communities

Affiliations

Steering Committee Members:

  • Saywer County Health Department
  • Price County Executive Committee
  • Eau Claire Health Alliance


Timeline

Director of Regional Operations

NorthLakes Community Clinic
03.2011 - Current

Loan Assistant/Teller

Chippewa Valley Bank
07.2009 - 03.2011

Administrative Assistant

Family Health Centers/Marshfield Clinic
05.2001 - 06.2009

High School Diploma -

Winter School District

Associate of Applied Science - Business Administration

Wisconsin Indianhead Technical College

BBA - Business Administration

Capella University

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