Carrie Rodriguez
El Paso
Summary
Skilled HR Director offering 11 years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Director
City of Sunland Park
02.2024 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Answered employee inquiries regarding health benefits and 401k options.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Structured compensation and benefits according to market conditions and budget demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Processed employee claims involving performance issues and harassment.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Human Resources Supervisor
LanguageLine Solutions
06.2014 - 02.2024
- Serves as the primary contact for Employee Relations issue and resolution management
- Processes ADA accommodations and leave of absence requests, unemployment claims, verification of employment
- Administer Great Place to Work survey annually and provide quantifiable details and results to the VPs
- Curate content and assign leadership and development training
Donor Outreach Manager
United Blood Services
05.2009 - 04.2014
- Assures quality customer service to all customers, manages value added services to customers to include but not limited to support-related activities and advanced complex data quality control work
- Led Text Messaging implementation project that required independent work as well as team workgroups to include review and contract negotiations with vendors and change control departments
- Met financial targets for the Customer Contact Center
- Responsible to ensure all staff has specific scripting and promotion needs, center information, appointment targets for the three-day outlook to successfully recruit for their region
- Created and maintained a mobile recruitment team
- Developed a platelet and plasma recruitment team to include additional training on platelet and plasma procedures
- Initiated the Customer Donor Comment process for both Customer Contact Centers
- Developed and implemented quality assurance in call monitoring to include recognition and goal driven results for employees
- Designated dedicated teams of top performers to reach out to donors for specific calling strategies and tailored messages
Operations Supervisor
Ceridian
08.2007 - 04.2009
- Monitored and maintained operational performance for retail clients as determined by goals
- Increased team performance by continuously quality monitoring and reviewing individual stats
- Assisted Human Resources with the hiring process while recruiting for seasonal and temporary assignments by screening, scheduling, testing, interviewing, and job offering the candidates
- Organized new hire classes along with orientation and training schedules
- Ensured appropriate requirements were fulfilled in hiring process such as application process, new hire paperwork, drug testing and background information prior to employment
Education
Masters - Business Administration
University of Phoenix
El Paso, Texas06.2010
Skills
- Employee relations
- Labor laws
- HR processes
- Training programs
- Policies and procedures
- Salary and compensation audits
- Performance management systems
- Recruiting
- Interviewing
- Hiring
- Onboarding
- Conflict resolution
- Microsoft Office Suite
- HRIS systems
- Training and development programs
- Employment law
- Confidentiality
- Discretion
- Detail oriented
- Highly organized
- Meets deadlines
- Build relationships
Certification
SHRM-CP, 05/01/21
Timeline
Human Resources Director
City of Sunland Park
02.2024 - Current
Human Resources Supervisor
LanguageLine Solutions
06.2014 - 02.2024
Donor Outreach Manager
United Blood Services
05.2009 - 04.2014
Operations Supervisor
Ceridian
08.2007 - 04.2009
Masters - Business Administration
University of Phoenix
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