CARRIE ROMANO
Dillsburg,PA
Summary
Experienced retail leader with a proven track record of delivering exceptional customer service and fostering team collaboration. Skilled in organizational excellence and adept at managing multiple tasks simultaneously, known for strong communication skills and ability to promptly respond to evolving business needs. Thriving in a flexible work environment and capable of efficiently handling physical demands to ensure seamless retail operations.
Overview
26
26
years of professional experience
Work History
Dickinson College
Textbook Buyer And Retail Services
2017.09 - Current
- Generated 400+ purchase orders for proactive stock management to expedite faculty orders.
- Successfully implemented online ordering process, reducing liability and improving efficiency.
- Cultivated relationships with over 60 publishers, as well as other independent bookstores, improving collaboration, cost savings and supplier diversity.
- Proficient in point-of-sale operations, encompassing price verification and accurate inventory control.
- Performed flexible role with retail team to ensure monthly sales goals were met while upholding textbook deadlines.
Marjorie's Gems
Sales Manager
2014.09 - 2017.09
- Analyzed market conditions and adapted strategies to achieve 20% increase in annual sales.
- Supervised and mentored sales team of four to ensure seamless client experience.
- Initiated innovative sales and marketing strategies for product launches.
- Created comprehensive Standard Operating Procedures (SOP) manual, foundational resource for growing staff.
Business Owner CC Quilts
Self Employed Services
2007.11 - 2016.03
- Produced up to 8 quilts per month to meet customer demands.
- Developed and managed realistic budgets.
- Stayed current with industry trends and managed inventory orders.
- Maintained efficient and organized business environment.
- Collaborated with customers to provide optimal solutions.
- Balanced entrepreneurship with family responsibilities, built reputable brand, and produced award-winning quilts.
Store Sales Associate
Old Navy
2002.05 - 2003.05
- Contributed to visual merchandising efforts to enhance store appeal and product visibility, utilizing upselling techniques to increase average transaction value.
- Fostered brand loyalty through personalized shopping experiences tailored to customer preferences.
- Demonstrated flexibility by working extended hours during holidays and promotional events.
- Provided excellent customer service by greeting customers, assisting with product inquiries and purchases, and processing transactions through POS system.
- Met or exceeded targets for credit card applications and product promotions.
Natural Wonders
Store Sales Manager, Management Trainer
1998.04 - 2002.04
- Generated insightful reports for senior management and oversaw staffing operations.
- Mentored and developed store managers within district.
- Collaborated with upper management to implement improvements and exceed sales goals of $500,000 annually.
- Recruited and trained employees to create positive and inclusive work culture, improved staff retention rates.
Education
Bachelor of Science - Fashion Merchandising, Magna Cum Laude
Indiana University of Pennsylvania
Indiana, PASkills
- Exceptional Customer Service: Proven ability to deliver highly satisfying customer experience by engaging with customers, embodying customer experience principles, and consistently upholding established operational standards.
- Flexible Schedule Management: Adaptable to cross-training to meet diverse needs of business while ensuring compliance with operational, merchandise, and loss prevention standards.
- Strong Organizational Abilities: Proficient in maintaining clean and organized store environment, including accurate processing and preparation of merchandise for sales floor according to company procedures and standards.
- Adaptability and Problem-Solving: Capable of swiftly responding to changes in store direction and actively participating in store recovery efforts to uphold merchandising philosophy and standards.
- Effective Communication Skills: Recognized for modeling established customer experience practices and effectively promoting credit and loyalty programs during customer interactions. Facilitates positive store culture by fostering ongoing recognition and providing constructive feedback.
- Physical Aptitude: Demonstrates physical fitness and actively participates in safety awareness initiatives to maintain risk-free environment while efficiently managing inventory.
Timeline
Dickinson College
Textbook Buyer And Retail Services
2017.09 - Current
Marjorie's Gems
Sales Manager
2014.09 - 2017.09
Business Owner CC Quilts
Self Employed Services
2007.11 - 2016.03
Store Sales Associate
Old Navy
2002.05 - 2003.05
Natural Wonders
Store Sales Manager, Management Trainer
1998.04 - 2002.04
Bachelor of Science - Fashion Merchandising, Magna Cum Laude
Indiana University of Pennsylvania
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