Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Rompf

Holland,OH

Summary

Accomplished Operations Manager with a proven track record at multiple companies, enhancing customer satisfaction and employee retention through effective leadership and problem-solving. Skilled in operations management and staff development, I've spearheaded initiatives that significantly improved organizational efficiency and performance metrics.

Overview

34
34
years of professional experience

Work History

Operations Manager

HomeGoods
07.2019 - 06.2024
  • Maintained compliance of employees with company standards.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

District Operations Manager

Bed Bath and Beyond
10.2011 - 06.2019
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
  • Improved district operations efficiency by streamlining processes and implementing best practices.
  • Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
  • Promoted a positive work environment by fostering open communication channels among staff members.
  • Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
  • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
  • Ensured adherence to company policies, industry regulations, and legal requirements within the district.
  • Evaluated existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.

Regional Operations Manager

Target
01.1990 - 11.2007
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Traveled to several locations per week to manage each store and perform reviews of individual managers and employees.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
  • Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.
  • Improved customer satisfaction across region, implementing customer service training for frontline staff.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Business Management

The Ohio State University
Columbus, OH

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Management
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management

Timeline

Operations Manager

HomeGoods
07.2019 - 06.2024

District Operations Manager

Bed Bath and Beyond
10.2011 - 06.2019

Regional Operations Manager

Target
01.1990 - 11.2007

Business Management

The Ohio State University

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Carrie Rompf