Carrie Ross
Pasadena,CA
Summary
Accomplished Residential Support Technician at Annandale Behavioral Health, adept in substance abuse knowledge and patient assessment, significantly enhancing treatment outcomes. Leveraged critical thinking and active listening to tailor interventions, ensuring a compassionate, efficient approach to addiction recovery. Excelled in creating supportive environments, demonstrating profound impacts on patient progress through innovative care coordination and behavioral support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Residential Support Technician
Annandale Behavioral Health
07.2023 - Current
- Demonstrated knowledge of various addiction types and appropriate treatment approaches, tailoring interventions to meet individual needs.
- Managed medication inventory efficiently, ordering additional supplies as needed while keeping accurate records of usage patterns.
- Provided emotional support to patients experiencing withdrawal symptoms, helping them to better manage their discomfort.
- Assisted patients in identifying triggers and coping strategies to prevent relapse after completing the detox program.
- Enhanced treatment outcomes by closely monitoring patient vital signs and administering medications as prescribed.
- Ensured compliance with facility policies and procedures by maintaining a clean, organized workspace and adhering to all safety guidelines.
- Educated patients on the importance of proper nutrition, hydration, and self-care during the detoxification process.
- Facilitated group therapy sessions for patients undergoing detoxification, promoting open communication and mutual support among participants.
- Maintained detailed documentation of patient progress, ensuring accurate and timely communication among healthcare providers.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assessed patient progress and reported changes to supervising physician.
- Organized recreational activities to assist in patient recovery.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Preschool Event Coordinator
Camelot Kids
06.2009 - Current
- Organized fundraising events to generate additional resources for enriching programming and facility enhancements.
- Performed event coordination for larger parties and gatherings.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Coordinated florists, photographers, and musicians for events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Brainstormed and implemented creative event concepts and themes.
Store Manager
CosmoProf
02.2002 - 05.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training, and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Truckee Meadows Community College
Reno, NVHigh School Diploma -
McQueen High School
Reno, NV06.1991
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Project Management
- Substance Abuse Knowledge
- Vital Sign Monitoring
- Patient Assessment
- Withdrawal Symptom Management
- Critical Thinking
- Behavior Observation
- Clinical Documentation
- HIPAA Requirements
- Medication Administration
- Encouragement and Motivation
- Intake Assessment
- Treatment Planning
- Medical Records Maintenance
Certification
Radt certified
CPR certified
Timeline
Residential Support Technician
Annandale Behavioral Health
07.2023 - Current
Preschool Event Coordinator
Camelot Kids
06.2009 - Current
Store Manager
CosmoProf
02.2002 - 05.2008
Truckee Meadows Community College
High School Diploma -
McQueen High School
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