Summary
Overview
Work History
Education
Skills
Key Qualifications
References
Timeline
Generic

Carrie Ryals

Wills Point

Summary

Dedicated professional with proven expertise in customer service and multitasking. Recognized for high productivity as a Medical Transportation Specialist, excelling in patient transport coordination and emergency response. Strong skills in time management and communication ensure exceptional service delivery in dynamic environments.

Overview

29
29
years of professional experience

Work History

Medical Transportation Specialist

Ksam Inspirations Llc
Longview
08.2024 - Current
  • Provided support services such as loading and unloading passengers into vehicles safely and securely transporting them between locations.
  • Developed strategies for efficient use of resources while maintaining high quality standards for patient care.
  • Communicated regularly with dispatch team members regarding route status updates or changes in schedule or passenger needs.
  • Maintained cleanliness both inside and outside of assigned vehicle ensuring that it is presentable at all times.
  • Adhered strictly to all safety protocols while operating company vehicle including wearing seatbelts at all times when driving.
  • Prepared documentation related to patient transports including manifests, driver logs, incident reports.
  • Identified maintenance issues and notified mechanics to schedule repair work.
  • Fostered positive relationships with health care facilities by providing courteous customer service in a timely manner.
  • Performed routine vehicle inspections and maintenance to ensure safety of vehicles used for medical transport.
  • Managed patient transportation requests and provided accurate information to clients.
  • Established effective communication systems between drivers and dispatchers ensuring timely arrival at pick-up points and destinations.
  • Scheduled trips for multiple patients based on availability of resources such as vehicles, drivers, and other personnel needed for the trip.
  • Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline, and oil.
  • Responded to dispatch calls promptly.

Logistics Driver / RSR

QUEST DIAGNOSTICS
02.2024 - 08.2024
  • Responsible for the safe, timely transportation of specimens, supplies,reports,equipment,and materials to the appropriate destination while protecting critical health information
  • Engage and develop relationships with customers and communicate client concerns to local leadership
  • Maintain effective, level of communication with Local Leadership, to report service impacting issues
  • Strong organizational skills
  • Follow company and department policies and procedures
  • Handle multiple tasks and work in a fast-paced environment

Medical Courier and Driver Trainer

DROPOFF
08.2020 - 02.2024
  • Patient Confidentiality
  • Picking up and delivering Specimens in a timely manner
  • Taking special care and Following instructions according to the order
  • Training new drivers to follow and maintain Hippa laws, How to read the app, Importance of being on time

Deburr Department

FLUID MOTION SALES
Dallas
03.2018 - 08.2020
  • Company Overview: Dallas TX
  • Reading plans for parts
  • Choosing correct tools
  • Using cutting tools, drills and grinders to remove excess burrs
  • Dallas TX

Auto Total Loss Adjuster

PILOT CATASTROPHE SERVICES
Hudson
09.2017 - 10.2017
  • Company Overview: Hudson, OH (Seasonal Position)
  • Customer Interaction
  • Examine claims forms and other records to determine insurance coverage
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated
  • Analyze information gathered by investigation, and report findings and recommendations
  • Prepare report of findings of investigation
  • Examine titles to property to determine validity and act as company agent in transactions with property owners
  • Hudson, OH (Seasonal Position)

Insurance Sales Agent

THE RESULTS COMPANIES
Paris
08.2013 - 09.2017
  • Company Overview: Paris, TX
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
  • Customize insurance programs to suit individual customers, often covering a variety of risks
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Calculate premiums and establish payment method
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Select company that offers type of coverage requested by client to underwrite policy
  • Contact underwriter and submit forms to obtain binder coverage
  • Paris, TX

Customer Service

AVIS BUDGET GROUP
Rockwall
08.1996 - 08.2013
  • Company Overview: Rockwall, TX
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Solicit sales of new or additional services or products
  • Rockwall, TX

Education

Cosmetology -

Metroplex Beauty School
Mesquite, TX
11.1992

High School Diploma -

Liberty Christian Academy
Dallas, TX
05.1991

Skills

  • Microsoft Excel and Word
  • Ten-key proficiency
  • Nexgen software expertise
  • Customer care and support
  • HIPAA compliance and certification
  • Bloodborne pathogen training
  • Patient transportation and care
  • Professional demeanor and communication
  • Situational awareness skills
  • Time management strategies
  • Conflict resolution techniques
  • Defensive driving skills
  • Effective communication abilities
  • Organizational skills and documentation preparation
  • Dispatch coordination expertise
  • Safe driving practices
  • Problem-solving aptitude and quick thinking
  • Basic first aid and CPR certification

Key Qualifications

  • Managerial customer service professional offering 10 years of diversified experience.
  • Excellent communication and problem solving skills.
  • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.

References

References available upon request.

Timeline

Medical Transportation Specialist

Ksam Inspirations Llc
08.2024 - Current

Logistics Driver / RSR

QUEST DIAGNOSTICS
02.2024 - 08.2024

Medical Courier and Driver Trainer

DROPOFF
08.2020 - 02.2024

Deburr Department

FLUID MOTION SALES
03.2018 - 08.2020

Auto Total Loss Adjuster

PILOT CATASTROPHE SERVICES
09.2017 - 10.2017

Insurance Sales Agent

THE RESULTS COMPANIES
08.2013 - 09.2017

Customer Service

AVIS BUDGET GROUP
08.1996 - 08.2013

Cosmetology -

Metroplex Beauty School

High School Diploma -

Liberty Christian Academy

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Carrie Ryals