Carrie Rytel

• Addressed and resolved customer product complaints empathetically and professionally
• Defused volatile customer situations calmly and courteously
• Accurately documented, researched and resolved customer service issues
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
• Acted professionally and patiently when addressing negative customer feedback

Met and exceeded service and quality standards every review period.

Multiple awards received for outstanding performance on a regular basis

• Met and exceeded service and quality standards every review period
• Managed high call volume with tact and professionalism
• Resolved service, pricing and technical problems for customers by asking clear and specific questions
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
• Accurately documented, researched and resolved customer service issues.

• Politely assisted customers in person and via telephone
• Provided an elevated customer experience to generate a loyal clientele
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Served as the main liaison between customers, management and sales team
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.