Carrie Serrano
Yuba City,CA
Summary
Proven track record in enhancing operational efficiency and patient satisfaction at Families First Health and Wellness Clinic, showcasing expertise in front desk operations and HIPAA compliance. Demonstrated ability in IT maintenance and cybersecurity, improving system performance and employee productivity. Skilled in appointment scheduling and possessing strong telephone etiquette, consistently achieving results beyond expectations.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Families First Health And Wellness Clinic
06.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Information Technology Associate
Department Of Transportation
01.2001 - 05.2022
- Enhanced system performance by conducting regular software updates and hardware maintenance.
- Implemented cybersecurity measures to protect sensitive company information from potential threats.
- Designed user-friendly interfaces for in-house applications, improving employee productivity.
- Streamlined IT processes through automation, reducing manual effort and increasing efficiency.
- Troubleshot technical issues, providing timely solutions and minimizing downtime for staff members.
Education
Pyschology
Yuba College
Marysville, CAColusa High School
Colusa, CA06.1982
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Microsoft Office
- HIPAA Compliance
Timeline
Medical Receptionist
Families First Health And Wellness Clinic
06.2022 - Current
Information Technology Associate
Department Of Transportation
01.2001 - 05.2022
Pyschology
Yuba College
Colusa High School
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