Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Sessions

Seymour,TN

Summary

Grooming professional with broad range of experience in managing grooming services and improving customer satisfaction. Known for strong team collaboration and ability to adapt to changing needs. Expertise in staff training and customer relations, with focus on achieving results and maintaining high standards.

Overview

11
11
years of professional experience

Work History

Grooming Manager

Fido and Stitch
04.2023 - 01.2024
  • Established strong relationships with clients through regular communication, leading to numerous referrals from satisfied customers.
  • Ordered supplies for forecasted grooming demands.
  • Developed ongoing training programs for staff members, ensuring all groomers remained up-to-date on industry trends and best practices.
  • Worked closely with other pet care professionals such as veterinarians and trainers to provide comprehensive care for clients'' pets.
  • Assessed employee performance through regular evaluations, providing constructive feedback to support professional growth and development.
  • Increased client retention by providing excellent customer service and addressing concerns promptly and professionally.

Grooming Manager/ Groomer

Wash and Wags
10.2014 - 03.2023
  • Improved customer satisfaction by implementing new grooming techniques and maintaining a clean, organized salon environment.
  • Maintained detailed records of each pet''s grooming history, enabling personalized service tailored to individual needs and preferences.
  • Oversaw daily operations of the salon, including opening and closing procedures, to ensure a smooth and efficient workday.
  • Implemented inventory management system to track supplies, reducing waste and lowering overall costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
  • Cut and styled pet hair according to client speciations to prevent matting and tangling.
  • Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
  • Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.

Grooming Manager

Woof & Wagz
08.2012 - 09.2014
  • Managed team schedules and assigned tasks to ensure efficient workflow and timely completion of grooming appointments.
  • Enhanced safety protocols in the salon by regularly reviewing procedures and conducting safety drills with staff members.
  • Fostered a positive work environment through effective communication and teamwork among staff members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established strong relationships with clients through regular communication, leading to numerous referrals from satisfied customers.
  • Maintained detailed records of each pet''s grooming history, enabling personalized service tailored to individual needs and preferences.

Education

Associate of Science - Medical Assistant

Olympia Career And In
Grand Rapids, MI
06-2005

Skills

  • Scheduling and planning
  • Client relationship building
  • Patience and empathy
  • Hygiene and cleanliness
  • Appointment management
  • Staff training and development
  • Sales and upselling
  • Communication proficiency
  • Task delegation

Timeline

Grooming Manager

Fido and Stitch
04.2023 - 01.2024

Grooming Manager/ Groomer

Wash and Wags
10.2014 - 03.2023

Grooming Manager

Woof & Wagz
08.2012 - 09.2014

Associate of Science - Medical Assistant

Olympia Career And In

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