Dynamic Lead Imaging Specialty Technologist at Baystate Health with expertise in imaging technology and patient triage. 8 previous years in a supervisory role. Proven track record in optimizing biopsy coordination and enhancing patient care through effective radiologist collaboration. Adept at managing PACS systems and delivering exceptional customer service, ensuring seamless department operations and minimal patient wait times. Keeping a positive team moral therefore reflecting on positive patient experience.
Making sure dept floor runs seemlessly
- Techs are keeping patient wait times at a minimum.
-Assisting techs with problem orders from providers
- Working with radiologists making sure biopsy procedures run smoothly
-Triaging between our imaging dept and breast specialist office
-Working with EIT to make sure PACS imaging under appropriate accesssions and correct addendums done if needed by radiologists .
- Taking problem calls from patients (ie post bx complications)
-Assisting with add on procedure ie abcess, that have to be addressed in a timely fashion.
-Coordinating studies between breast surgeons, their RNs and patients. (2nd look u/s from MRI studies)
-Assist on the floor when short staffed in biopsy
procedure, mammography and breast u/s.
-Made service calls when equipment down and followed up with vendor and/or clinical engineering
-Collaborated with physicist, depending on action performed to continue use of equipment.
-Assist pathology coordinator (performing her duties if off) to make sure referring providers aware of pathology results and coordinating appt with breast surgeon or high risk providers.
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