Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Silvia RT(R)(M)(BS)

Westfield,MA

Summary

Dynamic Lead Imaging Specialty Technologist at Baystate Health with expertise in imaging technology and patient triage. 8 previous years in a supervisory role. Proven track record in optimizing biopsy coordination and enhancing patient care through effective radiologist collaboration. Adept at managing PACS systems and delivering exceptional customer service, ensuring seamless department operations and minimal patient wait times. Keeping a positive team moral therefore reflecting on positive patient experience.

Overview

37
37
years of professional experience

Work History

Lead Imaging Specialty Technologist

Baystate Health
Springfield, Massachusetts
02.2024 - Current

Making sure dept floor runs seemlessly

- Techs are keeping patient wait times at a minimum.

-Assisting techs with problem orders from providers

- Working with radiologists making sure biopsy procedures run smoothly

-Triaging between our imaging dept and breast specialist office

-Working with EIT to make sure PACS imaging under appropriate accesssions and correct addendums done if needed by radiologists .

- Taking problem calls from patients (ie post bx complications)

-Assisting with add on procedure ie abcess, that have to be addressed in a timely fashion.

-Coordinating studies between breast surgeons, their RNs and patients. (2nd look u/s from MRI studies)

-Assist on the floor when short staffed in biopsy

procedure, mammography and breast u/s.

-Made service calls when equipment down and followed up with vendor and/or clinical engineering

-Collaborated with physicist, depending on action performed to continue use of equipment.

-Assist pathology coordinator (performing her duties if off) to make sure referring providers aware of pathology results and coordinating appt with breast surgeon or high risk providers.

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Supervisor of Imaging Services

Baystate Health
Springfield , MA
10.2016 - 02.2024
  • Performed all skills that I currently possess.
  • I performed all technologist scheduling for 5 BRI offices including rad tech, u/s and mammography technologists. These schedules included coverage for weekend urgent care in two locations, holidays, mid 10:30 AM to 7:00 PM shifts, and all prime-time summer coverage.
  • Took call outs from techs and moved techs to cover short offices.
  • Acccepted respnosibilites for my manager when she was off duty.

Supervisor

Fowler Farms
Westfield, MA
06.1988 - 10.1995
  • Supervised employees, including cashiers and stock personnel
  • Provided customer service by resolving all customers complaints or employee errors
  • Recorded all deliveries
  • Calculated monthly billing
  • Responsible for closing store which included totaling all receipts and making daily deposits

Education

Associate of Science - Radiography

Springfield Technical Community College
Springfield, MA
07-1994

Skills

  • Imaging technology *Mammography (Hologic) *Breast Ultrasound(Phillips IU22 & Samsung)* Stereotactic (Hologic Prone and upright AFFIRM) and U/S Biopsy procedures
  • PACS management
  • Biopsy procedure coordination
  • Team leadership
  • Patient triage
  • Radiologist collaboration
  • Customer service
  • Scheduler
  • Penrad, CIS, Radnet
  • Breast biopsy pathology coordination

Timeline

Lead Imaging Specialty Technologist

Baystate Health
02.2024 - Current

Supervisor of Imaging Services

Baystate Health
10.2016 - 02.2024

Supervisor

Fowler Farms
06.1988 - 10.1995

Associate of Science - Radiography

Springfield Technical Community College
Carrie Silvia RT(R)(M)(BS)