Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carrie Sims

Albany,GA

Summary

Dynamic leader with proven success in staff management and operations optimization at El Caribe. Excelled in enhancing sales performance through strategic planning and employee training, demonstrating exceptional conflict resolution and detail-oriented skills. Achieved significant improvements in customer satisfaction and workplace efficiency, embodying a customer-oriented approach with a keen focus on safety awareness.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

El Caribe
12.2022 - 11.2024
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Troubleshot equipment to reduce service calls and downtime.

Office Assistant Specialist

Mikes Real Estate Investments
11.2021 - 12.2022
  • Improved customer satisfaction with timely responses to inquiries and efficient resolution of issues.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Reduced errors in financial reporting by diligently reviewing documents before submission.
  • Improved accuracy in data entry tasks through rigorous attention to detail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Server/ Cashier

Waffle House
01.2020 - 11.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Monroe Comprehensive High School
Albany Ga
05.2023

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Cash handling expertise
  • Staff motivation
  • Operations management
  • Safety awareness
  • Conflict resolution techniques
  • Schedule management
  • Inventory control
  • Policy enforcement
  • Strategic planning
  • Attentive to detail
  • Detail-oriented mindset

Languages

Spanish
Limited Working

Timeline

Shift Supervisor

El Caribe
12.2022 - 11.2024

Office Assistant Specialist

Mikes Real Estate Investments
11.2021 - 12.2022

Server/ Cashier

Waffle House
01.2020 - 11.2021

Monroe Comprehensive High School

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Carrie Sims