Carrie Smith
Kirkland,WA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
10
10
years of professional experience
Work History
Waitress/Crew Trainer
BJ's Restaurant & Brewhouse
09.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Assistant Order Operations Lead
Relief Factor
01.2021 - 10.2022
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Air B&B Host
Loftium
06.2018 - 03.2021
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
Bartender
Whiskey Mile
02.2019 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring the bar is ready for each shift.
Waitress
Wingdome
03.2018 - 03.2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink/food orders.
- Food running and bussing to help the team have a successful shift.
Banquet Server/Dining Room Server
Green Park Inn
03.2015 - 02.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Waitress
Chilis's Bar And Grill
09.2014 - 03.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Kept a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
North Buncombe High School
Weaverville, NC06.2013
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress/Crew Trainer
BJ's Restaurant & Brewhouse
09.2022 - Current
Assistant Order Operations Lead
Relief Factor
01.2021 - 10.2022
Bartender
Whiskey Mile
02.2019 - 10.2022
Air B&B Host
Loftium
06.2018 - 03.2021
Waitress
Wingdome
03.2018 - 03.2020
Banquet Server/Dining Room Server
Green Park Inn
03.2015 - 02.2016
Waitress
Chilis's Bar And Grill
09.2014 - 03.2016
High School Diploma -
North Buncombe High School
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