Carrie Smith
Chicago,IL
Summary
Gifted in communications, with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work History
Guest Transportation Viceroy Hotel
Tuk Tuk Chicago
Chicago, IL
04.2022 - 10.2023
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Provided safe, courteous and timely transportation services to customers.
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
Bar Manager
NAHA Restaurant
Chicago, IL
12.2001 - 06.2005
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Facilitated the onboarding process by instructing and guiding new hires.
- Assessed and addressed customer needs while prioritizing tasks during peak hours.
Assistant Bar Manager
Green Dolphin Restaurant
Chicago, IL
07.1997 - 11.2000
- Collaborated with a private party planner to organize large-scale events including weddings and corporate functions
- Provided exceptional customer service to new customers, addressing their immediate needs
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Recruited new employees when additional staffing was needed due to increased business volume or seasonal demand.
Desk Clerk
Lehman Brothers
09.1996 - 07.1997
- Achieved rapid promotion from trade checker to desk clerk.
- Enhanced efficiency by acting as a bridge between phone clients and brokers in the trading pit.
- Maintained records of all transactions for compliance purposes.
- Corrected trade errors and kept accurate documentation for records and audits.
Education
Bachelor of Arts - Communications
08.1989 - 05.1995
Skills
- Food and Beverage Operations
- Hospitality
- Staff Training and Development
- Outstanding communication skills
- Wine and liquor expertise
- Guest satisfaction
- Building guest relationships
Timeline
Guest Transportation Viceroy Hotel - Tuk Tuk Chicago
04.2022 - 10.2023
Bar Manager - NAHA Restaurant
12.2001 - 06.2005
Assistant Bar Manager - Green Dolphin Restaurant
07.1997 - 11.2000
Desk Clerk - Lehman Brothers
09.1996 - 07.1997
University of Iowa - Bachelor of Arts, Communications
08.1989 - 05.1995
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