Carrie Smith
Hellertown,PA
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Belle Terrace Rehabilitation
06.2022 - 11.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accounts payable/receivable
- Monthly/annual Medicaid applications and renewals
- Worked with insurance companies to get coverage
- Sent monthly invoices, handled all billing inquiries.
- Monthly insurance audits.
- Completing and sending daily census for the establishment.
Beverage Operations Manager
Wind Creek Casino
07.2019 - 05.2021
- Managed approximately 150 team members in the Beverage Department
- This includes Shift Managers, Supervisors, Servers, Bartender and Bar Porters
- Oversaw the operation of 2 main floor lounges with monthly profits exceeding $10,000, 2 VIP lounges and 4 service bars
- Kept records required by government agencies regarding sanitation, and food or drink subsidies
- Addressed and resolved complaints regarding beverage quality, guest service, or facility cleanliness
- Implemented heightened sanitation requirements and enforced stringent adherence to control germ spread
- Organized and directed bar staff training programs and communicated staffing needs to CSHR recruiters
- Oversaw rotation of server sections, resolved personnel problems, and evaluated employee performance
- Planned inventory utilization based on palatability, cost, and business demands
- Coordinated the staff and supplies necessary to serve thousands of customers per week
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards
- Labeled products correctly with prices and use or sell-by dates
- Managed food and supplies inventory to keep adequate levels for expected demands
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Scheduled department staff strategically to maintain proper coverage based on business volume
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased beverage stock and handled all inventory needs.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food and Beverage Operations Manager
Sands Casino
09.2017 - 07.2019
- Managed approximately 150 team members in the Beverage Department
- This includes Shift Managers, Supervisors, Servers, Bartender and Bar Porters
- Oversaw the operation of 2 main floor lounges with monthly profits exceeding $10,000, 2 VIP lounges and 4 service bars
- Kept records required by government agencies regarding sanitation, and food or drink subsidies
- Addressed and resolved complaints regarding beverage quality, guest service, or facility cleanliness
- Implemented heightened sanitation requirements and enforced stringent adherence to control germ spread
- Organized and directed bar staff training programs and communicated staffing needs to HR recruiters
- Oversaw rotation of server sections, resolved personnel problems, and evaluated employee performance
- Planned inventory utilization based on palatability, cost, and business demands
- Coordinated the staff and supplies necessary to serve thousands of customers per week
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards
- Labeled products correctly with prices and use or sell-by dates
- Managed food and supplies inventory to keep adequate levels for expected demands
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Scheduled department staff strategically to maintain proper coverage based on business volume
Beverage Supervisor
Sands Casino
11.2016 - 09.2017
- Estimated the ingredients and supplies needed to keep inventory at the optimal level
- Contributed information and recommendations for strategic planning and business reviews
- Monitored the performance of Beverage team members and consistently improved the productivity of each team member with hands-on, motivational approaches
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Led by example as role model for company core values and company culture
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Helped Beverage Manager with payroll and scheduling
- Reviewed activities regularly to identify opportunities for improvement
Beverage Server/Bartender
Sands Casino
05.2009 - 11.2016
- Supplied and regularly cleaned wait and service station and sports bar areas
- Prepared and poured different types of drinks for customers and cocktail servers
- Operated wide range of equipment daily, including juice guns, cutting boards, and frozen drink machines
- Practiced responsible alcohol service to prevent and quickly recognize potential alcohol-related concerns
- Used entertaining pouring methods to engage guests and promote more sales
- Processed cash, card, and mobile pay transactions with amounts as high as $1000.00
- Mixed ingredients such as liquor, soda, and water to prepare signature cocktails
- Converted cash to coin for customers wishing to play slot machines in bar area
- Listened and responded to guest concerns to deliver highest possible level of service
- Handled cash accurately and reconciled bank each shift
- Collected payments from customers
- Took orders from patrons for food or beverages
- Used slow periods to stay on top of side work such as restocking serving stations and cleaning service areas
Education
High School Diploma -
Palisades High School
Kintnersville, PASkills
- Regulatory guidelines
- Customer complaint resolution
- Team recruitment and training
- Drink menu development
- Records management
- Inventory management
- Employee supervision
- Serve customers
- Schedule crew members
- Food safety management
- Profit and loss
- Operations management
- Hiring and training
- Staff supervision
- Quality control
- Account Reconciliation
- Office Administration
- Office Management
- Payroll and budgeting
- Credit and collections
- Records Management
- Administrative Support
- Document Management
- Scheduling and calendar management
- Policy and procedure modification
- Business recordkeeping
- Financial Administration
- Operations Management
- Training and coaching
- Inventory Control
- Vendor engagement
- Report and document preparation
- Electronic medical records (EMR) systems
- Spreadsheet and database creation
- Computer Skills
- Team Leadership
Timeline
Business Office Manager
Belle Terrace Rehabilitation
06.2022 - 11.2022
Beverage Operations Manager
Wind Creek Casino
07.2019 - 05.2021
Food and Beverage Operations Manager
Sands Casino
09.2017 - 07.2019
Beverage Supervisor
Sands Casino
11.2016 - 09.2017
Beverage Server/Bartender
Sands Casino
05.2009 - 11.2016
High School Diploma -
Palisades High School
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