Carrie Smith
Woodinville
Summary
Associate Manager of Customer Success (Stryker, Emergency Care) with a technically grounded background as a Senior Staff Systems Engineer and six years of prior engineering experience. Known for disciplined organization, contract/bid coordination, and cross-functional leadership across Legal, Sales, Finance, and Engineering. Seeking remote Virtual Assistant / Operations Coordinator or Customer Success Coordinator roles where I can streamline workflows, manage executive calendars and projects, and deliver accurate documentation and reporting.
Overview
7
7
years of professional experience
Work History
Associate Manager, Customer Success (Commercial Operations)
Stryker – Emergency Care
05.2025 - Current
- Lead Customer Success and contract/bid coordination across regions; partner with Sales, Finance, and Legal to ensure compliance and protect revenue.
- Develop dashboards, risk registers, and RACI charts to stabilize, simplify, and scale processes.
- Mentor Area Specialists, Contract Analysts, and Project Specialists; establish SOPs and metrics for consistency and accountability.
- Drive process improvements to reduce contract risk exposure and accelerate onboarding of new specialists.
Senior Staff Systems Engineer and Project Management
Stryker – Emergency Care (R&D)
07.2024 - 05.2025
- Coordinated cross-functional engineering and operations teams to deliver milestones and resolve issues.
- Owned documentation, audit-ready records, and test reporting; maintained organized repositories (SharePoint/Power BI).
- Supported product sustaining activities, including requirements updates, field issue triage, and component obsolescence planning.
- Standardized SOPs and tightened handoffs—reducing rework through checklists and peer reviews.
Staff Electrical Design and Project Engineer
Stryker – Emergency Care (R&D)
08.2018 - 07.2024
- Designed and maintained life-saving electrical and systems technology in an FDA-regulated environment.
- Partnered with multidisciplinary teams (Quality, Regulatory, Operations) to ensure compliance and successful product launches.
- Prepared technical documentation, test protocols, and audit-ready compliance reports to IEC standards.
- Contributed to sustaining engineering initiatives, field issue resolution, and obsolescence management.
Education
M.S. - Electrical Engineering
University of Washington
01.2021
B.S. - Electrical Engineering (CompE specialization), Minor in Computer Science
Seattle University
01.2018
Skills
- Executive & Team Support
- Calendar & Inbox Management
- Meeting Prep & Minutes
- Travel & Expenses
- Project Coordination
- SOPs
- Process Mapping
- RACI
- Risk Registers
- Vendor Coordination
- Customer Success Support
- Security Questionnaires
- Contracts & Bids coordination
- Data Entry & QA
- Light Bookkeeping (invoices, receipts, reconciliations)
- Inventory/Asset Tracking
- Documentation
- Research
- Presentations
- Training & Onboarding
- Microsoft 365 (Excel, PowerPoint, Word, Outlook, Teams)
- Power BI (dashboards)
- SharePoint
- Google Workspace
- Slack
- Jira/Trello/Asana
- DocuSign
- Adobe Acrobat
Timeline
Associate Manager, Customer Success (Commercial Operations)
Stryker – Emergency Care
05.2025 - Current
Senior Staff Systems Engineer and Project Management
Stryker – Emergency Care (R&D)
07.2024 - 05.2025
Staff Electrical Design and Project Engineer
Stryker – Emergency Care (R&D)
08.2018 - 07.2024
B.S. - Electrical Engineering (CompE specialization), Minor in Computer Science
Seattle University
M.S. - Electrical Engineering
University of Washington
HONORS & LEADERSHIP
- Tau Beta Pi — President (2017–2018)
- IEEE-HKN — President & Charter Member (2016–2018), IEEE — Student Chair (2016–2017)
- NSF ECE Scholar
- Tau Sigma Honor Society
ADDITIONAL EXPERIENCE (Academic & Consulting)
- Seattle University / University of Arizona / UW — tutoring and research projects in math/CS and wireless systems.
- CSNE Hackathon — interdisciplinary therapeutic demo integrating EEG, signal processing, Python, and HoloLens.
TARGET ROLES
- Virtual Assistant
- Operations Coordinator
- Customer Success Coordinator
- Project Coordinator
- Administrative Specialist
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