Carrie Sprowl
Human Resources
McKinney,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Motivating and positive with excellent interpersonal, coaching and communication skills. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Overview
24
24
years of professional experience
Work History
Area Manager-Sales Recruiter
RPM Staffing Professionals
09.2021 - 08.2023
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enforced compliance with local, state and federal regulations and company standards.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Managed sales, marketing, and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maintained payroll and insurance benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Specialized in conducting onsite 10-panel drug tests with accuracy and precision.
- I-9 and E-verification of every RPM Staffing employee.
- HR Summary reporting monthly to clients and corporate office.
- Workers compensation claims and investigations as required.
Director of Environmental Services
Healthcare Services Group
02.2020 - 01.2021
- Assumed administrative authority, responsibility and accountability of supervising maintenance tasks.
- Maintained records on team members, equipment and maintenance activities.
- Implemented Covid-19 safety training, CDC guideline training
- Formulated, revised and monitored departmental Quality Improvement programs.
- Processed bi-weekly payroll for department staff members.
- Gave daily assignments to housekeeping, laundry and maintenance staff.
- Performed root cause analysis of environmental and safety incidents.
- Prepared budget and ensured department operated within budgetary guidelines.
- Ensured safe and proper storage of cleaning supplies, chemicals, tools and equipment.
- Prepared, evaluated and controlled department's annual budget.
- Attended daily Department Head meeting
- Preformed daily Quality of Life rounds on assigned residents
- Performed Quality Control Inspections daily to ensure compliance with EPA standards
- Updated and maintained MDS manuals
- Continued education on all EVS staff per CDC guidelines weekly
- Facility linen counts and weekly audits
- 55-75 Hrs worked weekly
- On call schedule maintained.
Director of Outpatient Escort Transportation
RG TALENT SOLUTIONS, Bonham Veterans Hospital
12.2020 - 09.2021
- Monitor and distributed daily, weekly and monthly production scorecards and quality review reports.
- Manage lead and team patient escorts with clearly defined roles/duties.
- Generate monthly attendance, transport, and equipment reports.
- Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.
- Hired personnel within transportation department to maintain adequate coverage and top talent.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- 45 Hrs worked weekly
Staffing Coordinator-Patient Care
NORTH TX STAFFING
07.2013 - 12.2020
- Organized, coordinated and prioritized patient care consistently utilizing available resources.
- Evaluated staffing needs in advance and worked to fill vacancies.
- Communicated with staff when schedule changes occur.
- Communicated with patient, families and health care providers.
- Monitored overtime accumulation and attendance of employees.
- Took calls after hours and weekends to handle emergencies and scheduling issues.
- Maintained nursing assistant sign in sheets on daily basis.
- Onboarding all new staff and I-9 data entry
Administrator - Business Operations
W.N.J. Medical Center Dr. Lyle Brown
01.2005 - 08.2007
- ICD-9 CPT Billing and coding specific to diagnosis, surgical procedure, and diagnosis.
- Identified patient care requirements by establishing personal rapport with potential and actual patients.
- Utilized medical terminology to interpret requests and provided proper documentation for surgical procedures
- Participated in patient education specific to surgical procedures and post-operative care.
- Established, maintained and evaluated protocols, policies and procedures in conjunction with physician staff
- Ordered appropriate imaging and diagnostic studies.
- Demonstrated clinical knowledge of anatomy, physiology, pharmacology and clinical disease process.
- Performed Hospital Inpatient, Outpatient Surgery, Emergency Room and Laboratory-Radiology scheduling.
- Prepared, organized and maintained patient medical records in ICIMS and EMR systems.
- Resolution of complex claims issues, denials, appeals and credits.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Regional Manager of Operations
CHIROPRACTIC SOLUTIONS, WELLNESS ONE
03.2003 - 02.2005
- Conducted all sales activities with highest degree of professionalism and integrity.
- Tracked and evaluated on regular basis scheduling, practice revenues, staff competencies and training.
- Identified training needs for applicable functions and individual coaching needs.
- Provided training, development and performance management for direct reports.
- Observed client's progress and response to treatment and reports findings to physical therapist.
- Maintained data base of therapists and assistants for scheduling purposes.
- Recruited new Chiropractors for the clinics
- Posted payments from collection agencies and balance on monthly basis.
- Accounted receivable and general accounting experience.
- ICD-9 Billing and Coding-Chiropractic and physical therapy.
- 50 Hrs worked weekly
Surgical Support Technician
ST. ELIZABETHS HOSPITAL
01.2002 - 02.2003
- Anticipated physicians instrumentation and equipment needs during operative procedure.
- Monitored and maintained supply inventories at appropriate par level.
- Passed instruments and supplies in safe and functional manner.
- Assisted circulating nurse during major surgical procedures with activities appropriate to skill level.
- Assessed equipment needs and maintained adequate stock of supplies and materials.
- Cleaned and prepared instruments for terminal sterilization.
- Demonstrated proper procedure for decontamination and sterilization of instrumentation and equipment.
- 60 Hrs worked weekly
Medication Technician- Night Shift
CAMBRIDGE HOUSE OF SWANSEA
01.2002 - 02.2003
- Maintained clean and orderly environment for resident and staff.
- Demonstrated proficient skills in using computer systems and paper charts for data retrieval.
- Administered ordered medications and treatments to assigned residents.
- Helped maintain resident health and functional status.
- Reviewed communication log before every shift for any special instructions.
- Verified medication stock and entered data in computer to maintain inventory records.
- Provided personal care to resident in compassionate and understanding manner.
- 20-40 Hrs worked weekly
Scheduling Specialist
TEXAS ONCOLOGY
01.2001 - 01.2002
- Received, screened and coordinated telephone calls.
- Initiated and obtained patient insurance benefits and authorization verification.
- Scheduled appointments and instructed patients on appropriate preparation for specific test.
- Updated customer information in patient database during and after each call.
- Developed and sustained high-quality, empathetic, informed telephone and customer communication skills
- Kept supervisor informed of provider scheduling issues.
- 40 Hrs worked weekly
Administrative Office Manager
Plano Rehabilitation Hospital
10.1999 - 01.2001
- Contacted health plans and verified patient insurance information.
- Interacted with regional manager to facilitate office operations to meet company objectives.
- Functioned independently within established parameters of policies and procedures.
- Set up and maintained Employee files and pre-employment checks per policy.
- Prepared treatment rooms and equipment for patient examinations.
- Maintained collection and documentation of payments made by patients.
- Scheduled patients for laboratory tests, medical examinations and consultations.
- Scheduled patient appointments for Clinicians, Med Providers and Primary Care Physicians.
- Resolved conflicts and responded appropriately to complaints.
- ICD-9 Billing and Coding
- Fluoroscopy Training
- 40-50 Hours worked weekly
Aquatic Program Director
Plano Rehabilitation Hospital
11.1999 - 01.2001
- Provided comfortable and positive class environment.
- Planned, organized and presented class curriculum for optimal skill development.
- Instructed Water aerobics in temperature controlled pool
- Followed care plans per physical therapist and treatment protocol.
- 12 Hrs worked weekly
Education
Certified - Management
White Hall Business Management
Scottsdale, AZ2004
Scott Airforce Base
Southwestern Illinois College
Belleville, IL2004
Skills
- Strategic Planning
- Production Activity Logging
- Six Sigma Methodologies
- Business Management
- Administration Knowledge
- Staff Hiring and Evaluations
- Policy and Procedure Improvement
- Regulatory Compliance
- Organizational Leadership
Timeline
Area Manager-Sales Recruiter
RPM Staffing Professionals
09.2021 - 08.2023
Director of Outpatient Escort Transportation
RG TALENT SOLUTIONS, Bonham Veterans Hospital
12.2020 - 09.2021
Director of Environmental Services
Healthcare Services Group
02.2020 - 01.2021
Staffing Coordinator-Patient Care
NORTH TX STAFFING
07.2013 - 12.2020
Administrator - Business Operations
W.N.J. Medical Center Dr. Lyle Brown
01.2005 - 08.2007
Regional Manager of Operations
CHIROPRACTIC SOLUTIONS, WELLNESS ONE
03.2003 - 02.2005
Surgical Support Technician
ST. ELIZABETHS HOSPITAL
01.2002 - 02.2003
Medication Technician- Night Shift
CAMBRIDGE HOUSE OF SWANSEA
01.2002 - 02.2003
Scheduling Specialist
TEXAS ONCOLOGY
01.2001 - 01.2002
Aquatic Program Director
Plano Rehabilitation Hospital
11.1999 - 01.2001
Administrative Office Manager
Plano Rehabilitation Hospital
10.1999 - 01.2001
Certified - Management
White Hall Business Management
Scott Airforce Base
Southwestern Illinois College
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