Carrie Sprowl

• Oversaw daily production operations across all branches, including Houston, Dallas, and Arlington.
• Conducted weekly production reporting, revenue cycle analysis, and financial assessments.
• Managed payroll, onboarding, and training processes for all new internal staff.
• Facilitated weekly executive meetings with CEO, IT director, and accounting director.
• Ensured compliance with employment labor laws and managed E-Verify and onboarding processes.
• Established Marketing and Sales division to enhance organizational reach.
• Directed sales team activities with daily directives and weekly performance reporting.
• Ensured compliance with all government regulations related to area operations activities.
• Monitored staff performance, ensuring adherence to company standards of quality and productivity.

• Enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
• Recruitment and hiring.
• Training and development.
• Employer-employee relations.
• Maintain company culture.
• Sales and marketing implementation for our business development team.
• Manage employee benefits.

• Managed sales, marketing, and customer account operations to enhance efficiency.
• Executed full cycle human resources responsibilities for diverse organizational needs.
• Demonstrated proficiency in HRIS systems for streamlined data management.
• Recruited, hired, and trained initial personnel to establish key internal functions.
• Maintained payroll and insurance benefits for 400 employees, ensuring compliance.
• Staffed industrial, medical, administrative, sanitation, and IT positions effectively.
• Conducted employee relations investigations to resolve issues promptly.
• Performed I-9 verification and background checks for all RPM Staffing employees.
• Developed strategies for increasing sales, market share and customer satisfaction.
• Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.

• Monitored and distributed daily, weekly, and monthly production scorecards and quality reports.
• Developed safety training programs aligned with OSHA requirements for departmental staff.
• Managed budgeting and financial planning processes to ensure fiscal responsibility.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Reduced worker accidents by implementing stricter safety standards and monitoring protocols.
• Identified process optimization opportunities through comprehensive data analysis.
• Negotiated agreements with external partners, including contractors and consultants.
• Recruited, trained, supervised, evaluated, and mentored staff members for optimal performance.

Engaged in conferences and workshops to promote environmental protection initiatives.

• Integrated HR/Director role to enhance departmental efficiency.
• Formulated and monitored departmental Quality Improvement programs, ensuring continuous improvement.
• Processed bi-weekly payroll for department staff, maintaining financial accuracy.
• Conducted department head meetings to oversee budget adherence and operational guidelines.
• Performed daily Quality of Life rounds on assigned residents to assess needs.
• Executed daily Quality Control Inspections to ensure compliance with EPA standards.
• Recruited and onboarded new staff across multiple long-term care facilities.

• Coordinated patient care by effectively utilizing available resources to ensure optimal outcomes.
• Evaluated staffing requirements proactively and addressed vacancies promptly.
• Communicated regularly with patients, families, and healthcare providers to enhance collaboration.
• Handled emergency calls after hours and on weekends to resolve scheduling conflicts.
• Facilitated onboarding for new staff, including background checks and completion of paperwork.
• Generated workforce metrics reports, analyzing turnover rates and diversity initiatives.
• Developed human resources policies addressing staffing needs and operational efficiency.
• Managed full-cycle recruiting processes, including sourcing candidates and negotiating contracts.

• Executed ICD-9 CPT billing and coding for diagnoses and surgical procedures.
• Demonstrated clinical expertise in anatomy, physiology, pharmacology, and disease processes.
• Scheduled Hospital Inpatient, Outpatient Surgery, Emergency Room, and Laboratory-Radiology services.
• Organized and maintained patient medical records using ICIMS and EMR systems.
• Resolved insurance claim issues, including denials, appeals, and credits.
• Updated patient databases in compliance with HIPAA regulations.
• Optimized payment collection systems, accounts payable/receivable, deposits, and recordkeeping.
• Assisted in organizing conferences, seminars and other events as directed by the executives.
• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.

• Executed sales activities with integrity and professionalism, driving revenue growth.
• Analyzed regional financial data to identify and capitalize on growth opportunities.
• Developed strategies to enhance market share and increase profitability.
• Tracked scheduling, practice revenues, staff competencies, and training metrics for performance improvement.
• Maintained therapist and assistant database to streamline scheduling processes.
• Recruited chiropractors to effectively strengthen clinic teams and service delivery.
• Integrated HR responsibilities to optimize recruitment and staffing processes.
• Established performance goals and standards for regional personnel to ensure alignment.