Carrie Stair
Shreve,OH
Summary
Dynamic sales professional with a proven track record at Akron Brass Company, excelling in inside sales and customer care management. Skilled in contract negotiations and relationship management, I enhanced client trust and loyalty, driving significant sales growth. Adept at utilizing Salesforce and fostering team collaboration to achieve ambitious customer satisfaction goals.
Overview
21
21
years of professional experience
Work History
Inside Sales
Akron Brass Company
01.2020 - 11.2025
- Negotiated new sales opportunity through inbound lead follow-ups and outbound calls via calls and e-mails utilizing Salesforce.
- Coordinated closely with inside sales representatives on joint efforts or handoffs when necessary for efficient territory management.
- Developed relationships with existing customers as well as potential.
- Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
- Streamlined internal processes to improve efficiency within the Inside Sales department.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
Customer Care Manager
Akron Brass Company
01.2005 - 11.2020
- Manag3ed a team of 6-8 employees at varying skill levels, driving engagement, morale, and collaborating within the direly team.
- Mentored junior team members, promoting skill development and adherence to best practices.
- Implemented ambitious customer satisfaction goal and better enabled the staff members to effectively meet these goals.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problemsolving.
Customer Care OEM Group Leader
Akron Brass Company
01.2010 - 01.2020
- Managed 25 million dollar accounts.
- Responsible to respond to customer complaints and resolve problem elements.
- Process and input all my account orders.
- Contract Negotiations and correspondence.
- Coordinating delivery schedules and monitor personnel.
- Provide technical information on company products and services.
- Training new personnel.
Education
Bachelor of Arts - Business Management
Malone College3
Canton Ohio05-2003
Skills
- Inside Sales
- Business operations management
- Fire safety sales
- Relationship management
- Skilled in contract negotiations
- Syteline proficiency
- JDE proficiency
- Salesforce dashboards
- Technical drawing analysis
- Troubleshooting and support services
Timeline
Inside Sales
Akron Brass Company
01.2020 - 11.2025
Customer Care OEM Group Leader
Akron Brass Company
01.2010 - 01.2020
Customer Care Manager
Akron Brass Company
01.2005 - 11.2020
Bachelor of Arts - Business Management
Malone College3