Carrie Stanton
Poughkeepsie,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Outgoing Customer Service Lead with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
16
16
years of professional experience
Work History
Customer Service Associate Team Leader
Tops Friendly Markets
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Hannaford Brothers
08.2007 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Science - Criminal Science
CTU Online
Ohio06.2014
No Degree - Data Entry And Office Technologies/ Certificate
L&S Computer Tutors
Poughkeepsie, NY06.1999
GED -
Bocees
Poughquag, NY06.1995
Skills
- Data Entry
- Call Management
- Paperwork Processing
- Data Collection
- Scheduling
- Report Generation
In My Spare time I love Cleaning Houses with my Sister-In-Laws Business and spend time w/family
My Sister In-Law has had her business for years and she had always asked for my help because i love to clean so much. Also, I love to be with my family and Friends on the Holidays and with grandchildren and my pets.
Timeline
Customer Service Associate Team Leader
Tops Friendly Markets
05.2023 - Current
Customer Service Representative
Hannaford Brothers
08.2007 - 06.2023
Associate of Science - Criminal Science
CTU Online
No Degree - Data Entry And Office Technologies/ Certificate
L&S Computer Tutors
GED -
Bocees
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