Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carrie Stevens

Yuba City,CA

Summary

Accomplished Assistant Manager at AT&T with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled in inventory management and team leadership, fostering a positive work environment and mentoring staff for professional growth. Demonstrated exceptional time management and conflict resolution skills, significantly improving operational efficiency and customer loyalty.

Overview

13
13
years of professional experience

Work History

Assistant Manager

AT&T
12.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Retail Sales Consultant

AT&T
02.2014 - 12.2022
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Exceeded sales goals by utilizing exemplary customer service skills.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Stayed up-to-date on industry trends to better educate customers on new products and offerings.

Preventative Maintenance Scheduler

Shaw Enviornmental
01.2012 - 01.2013
  • Managed budgetary concerns by accurately forecasting future maintenance requirements and costs.
  • Improved equipment reliability by conducting thorough preventive maintenance planning and scheduling.
  • Collaborated with management to develop long-term strategies for improving the effectiveness of maintenance operations.
  • Streamlined communication between departments, providing detailed equipment status updates in a timely manner.

Education

Completed Some General Education

Yuba College
Marysville, CA

Skills

  • Team leadership
  • Recruiting and interviewing
  • Schedule oversight
  • Inventory management
  • Time management
  • Experience in working under pressure
  • Compliance
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Conflict resolution
  • Employee scheduling

Languages

Spanish
Limited Working

Timeline

Assistant Manager

AT&T
12.2022 - Current

Retail Sales Consultant

AT&T
02.2014 - 12.2022

Preventative Maintenance Scheduler

Shaw Enviornmental
01.2012 - 01.2013

Completed Some General Education

Yuba College

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Carrie Stevens