Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Carrie Stonebraker

Coeur D'Alene,ID

Summary

Adept at fostering customer relationships and enhancing experience optimization, I leveraged my problem-solving and Microsoft Office skills at U.S. Bank to significantly improve service delivery. My background spans from customer service to teaching, emphasizing complaint resolution and teamwork, achieving notable satisfaction levels.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist

U.S. Bank
04.2017 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Life Insurance Agent

New York Life Insurance Co
04.2023 - 10.2024
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry. Licensed in Idaho, Washington, and California.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.

Cashier

Chevron
09.1996 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Preschool Teacher

ABCD Daycare
10.2006 - 06.2016
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted and supervised 35 children through entire school day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

Associate of Science - Education

North Idaho
03-2012

Education

Allan Hancock College
Santa Maria, CA
01-2003

High School Diploma -

Apple Valley High School
Apple Valley, CA
06-1995

Skills

  • Experience optimization
  • Policy improvement
  • Call center operations
  • Understanding customer needs
  • Teamwork and collaboration
  • Complaint resolution
  • Computer skills
  • Problem resolution
  • Billing adjustments and refunds
  • De-escalation techniques
  • Product knowledge
  • Staff education and training
  • Microsoft office
  • Training development aptitude
  • Calm under pressure
  • Policies and procedures adherence
  • Employee coaching
  • Call metrics
  • Remote office availability
  • Work prioritization
  • Relationship building

Accomplishments

    I am the first in family to to graduate high school and go on to college and graduate.

Certification

I have my Life insurance and health and disability insurance insurance for the states of Idaho, Washington and California.

Interests

I have always been interested in teaching, and sharing my knowledge with other


I really enjoy trying to find solutions to make a process more efficient and easier to communicate and teach others as well


I really enjoy on learning the steps on how thinks work and function

Timeline

Life Insurance Agent

New York Life Insurance Co
04.2023 - 10.2024

Customer Experience Specialist

U.S. Bank
04.2017 - Current

Preschool Teacher

ABCD Daycare
10.2006 - 06.2016

Cashier

Chevron
09.1996 - 04.2022

Associate of Science - Education

North Idaho

Education

Allan Hancock College

High School Diploma -

Apple Valley High School
Carrie Stonebraker