Carrie Taylor
Nelsonville,Ohio
Summary
Guest-oriented Reservation Agent with advanced-level reservation, customer service, and previous management skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in customer service.
Overview
8
8
years of professional experience
Work History
Reservation Specialist
Adventure Pro Outdoors & 1st Choice Lodging
Nelsonville , OH
05.2022 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Relayed information on availability, pricing and discounts to customers for lodging and outdoor adventures
- Suggested amenities suited to clients' needs.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Handled emergency situations with professionalism and care
- Kept all documents filed for later review
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Manager
SUBWAY®Restaurants
Nelsonville , OH
01.2016 - 03.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Recruited, hired, and trained new employees to meet job requirements.
- Managed daily money drops and bank deposits
- Held our food establishment to state regulated food safety standards
- Calculated inventory weekly
- Received and managed new inventory weekly
Education
Addiction counseling -
Hocking Technical College
Nelsonville, OH05-2018
Entrepreneurship and Business foundations - Business
Sinclair Community College
Dayton, Ohio 07-2015
Skills
- Sales
- Communication
- Leadership
- Staff Training
- Customer Service Experience
- Staff Mentoring
- Computer Literate
- Administrative Experience
- Telephone Reception
- Phone Etiquette
- Customer Engagement
- Schedule Maintenance
- Schedule Management
- Budget Management
- Cost Control
- Shift Scheduling
References
- Sarah Roell, 1299 East Canal Street, Nelsonville, Ohio 45764, (740) 856-7848, 1stchoicelodging@gmail.com
- Guy Taylor Ph.D., LCDC III, Program in Addiction Studies, 3301 Hocking Parkway, Nelsonville, OH, 45764-9588, (740) 753-7156, (740) 753-7205, taylor_g@hocking.edu
- Debra Mulford, 16261 Canaanville Hills Road, Athens, Ohio, 45701, (740) 541-3974, Dmulford55@gmail.com
Timeline
Reservation Specialist
Adventure Pro Outdoors & 1st Choice Lodging
05.2022 - Current
Manager
SUBWAY®Restaurants
01.2016 - 03.2022
Addiction counseling -
Hocking Technical College
Entrepreneurship and Business foundations - Business
Sinclair Community College
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