CARRIE TAYLOR
Atlantic,VA
Summary
My name is Carrie Taylor, I am 35 years old, and have been married to my Husband since 2021, in which I gained a bonus Daughter who is my world. We just recently moved to the Atlantic, Virginia area, so we could be closer to her, as she lives in Princess Anne, Maryland. Prior to moving, I mainly resided in Cape Charles, Virginia since I was about two years old. Although Cape Charles was my hometown most of my childhood, I still would visit my Father every other weekend in the Temperanceville, Virginia area.
I started my first job when I was 17 as a Cashier at Food Lion June of 2005, while also going to High School. I worked there for about 4 years before I started working as a Toll Collector/Switchboard operator at Chesapeake Bay Bridge Tunnel May of 2009. In August of 2010 I was hired at Northampton County Sheriff's Department, where I have spent almost 13 years as a Dispatcher.
I am looking to broaden my career. With my skills, and years of experience, and willingness to learn, I hope my application meets the qualification of the position.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Police Communications Operator
Pocomoke City Police Dept
Pocomoke City, Maryland
09.2023 - Current
- Receive and responded to emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Provide support to officers in the field by relaying information and responding to requests in a timely manner.
- Update police databases with relevant information including suspect descriptions, vehicle details and incident reports.
- Enter warrants, query Drivers License, and registrations.
- Enter data into computerized records management system software programs.
- Answer non-emergency phone calls from citizens seeking information about police services or filing complaints against officers.
- Research vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operate law enforcement communication equipment and NCIC database to facilitate information to department.
- Receive and processed 9-1-1 emergency calls to dispatch emergency services.
- Handle emergency phone calls calmly and obtained pertinent information with composed approach.
- Use radio, telephone and computer system to update first responders with new information.
Telecommunications Officer
Chincoteague Police Dept
Chincoteague, Virginia
07.2023 - 09.2023
- Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored radio frequencies to ensure proper communication between police officers in the field and dispatch staff.
- Assigned personnel to respond to various incident types such as traffic collisions, medical aid requests, burglaries, disturbances.
- Dispatched units to a variety of locations based on priority levels and available resources.
- Entered data into computer systems used for tracking information related to police operations.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Adhered to strict confidentiality protocols when handling sensitive material or privileged information.
- Provided support services such as warrant checks and background searches for officers in the field upon request.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Scan/Fax/Email documents.
Senior Communications Officer
Northampton County Sheriff's Dept
Eastville, Virginia
08.2010 - 07.2023
- Answered emergency and non-emergency calls, providing assistance or routing to appropriate personnel.
- Maintained accurate records of all incoming calls and dispatched units as needed.
- Performed administrative duties including typing reports and documents, filing paperwork, and preparing statistical data.
- Assisted in training new employees on proper radio communications protocols.
- Provided support to law enforcement personnel in the field by gathering pertinent information from callers and relaying it via radio transmissions.
- Operated sophisticated computer systems to track unit locations, access criminal databases, input incident reports, and generate statistics for supervisors.
- Prepared detailed activity logs documenting all calls received, messages relayed, and any other relevant information pertaining to a situation or incident.
- Coordinated with multiple agencies such as fire departments, ambulance services, hospitals, tow companies, ensuring that appropriate resources were dispatched when necessary.
- Managed large volumes of phone calls while maintaining accuracy in communication with callers and dispatchers alike.
- Responded quickly and calmly to urgent situations while providing clear instructions over the telephone.
- Utilized various computer programs such as CAD system software applications to enter caller information into database records.
- Maintained knowledge of applicable laws regarding civil rights issues related to police dispatching procedures.
- Evaluated incoming calls for priority levels based on urgency of need for response teams.
- Communicated effectively with both civilian contacts and police personnel over two-way radios in order to provide timely updates on changes in status or location of units.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Started training new hires in 2019.
- Became a Senior Dispatcher, February 2022.
- Became an FTO instructor for new dispatchers, July 2022.
- Monitored police radio frequencies, responding to officers' requests for assistance.
- Also helped create schedules to accommodate the changes in the Dispatch office.
Dental Business Assistant
Rural Health
Franktown, Virginia
11.2016 - 08.2017
- Customer service.
- Scheduled Dental appointments.
- Check/verify insurance information.
- Answered phones and transferred callers to relevant departments and staff members.
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Answered incoming calls from customers in a professional manner to address inquiries or complaints.
- Managed the reception area by greeting visitors in a friendly manner.
- Performed data entry into various systems including but not limited to CRM, ERP, HRIS systems.
- Maintained customer database by entering and updating contact information.
911 Emergency Dispatcher
Eastern Shore of VA 911
Accomac, Virginia
03.2009 - 08.2010
- Received incoming calls from the public and determined the nature of the emergency.
- Handled emergency phone calls calmly and obtained pertinent information.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
Toll Collector/Switchboard Operator
Chesapeake Bay Bridge Tunnel
Cape Charles, Virginia
06.2005 - 05.2010
- Greeted customers, assessed toll fees and collected payment.
- Provided customer service to patrons in a courteous and professional manner.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Operated computerized toll collection systems accurately and efficiently.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Maintained work area and kept cash drawer organized.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Conducted random audits of cash drawers to ensure accuracy of funds collected.
- Processed toll payments and issued accurate receipts to motorists.
- Also filled in at the Administration building, as a Switchboard Operator.
Cashier
Food lion
Cape Charles, Virginia
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Northampton High School
Eastville, Virginia06-2008
Skills
- Police Communications
- Confidentiality
- Multi-line phone system
- Geographical knowledge
- Records Maintenance
- CPR and First Aid
- Radio Frequencies Monitoring
- Active Listening
- Good Judgment
- Data Systems Operation
- Schedule Coordinator
- Information Relay
- Call Routing
- Multitasking
- Organizational Skills
- Police department procedures
- Attention to Detail
- Computer Skills
- Flexible Schedule
- Senior Communications Officer
- FTO Dispatcher instructor
- NCIC Database
- Dental Business Assistant
- 911 Emergency Dispatcher
- Toll collector
- Cash register experience
- Customer service
- Dental Appointment Scheduler
- Verifying insurance information
- Monitoring radio channels
- Handling emergency phone calls
- Classifying vehicles
Certification
- DCJIS, Hampton Roads Criminal Justice Academy, 06/2011
- FTO, Hampton Roads Criminal Justice Academy, 07/2022
- CIT, 04/2023
Languages
English
Professional
References
References available upon request.
Timeline
Police Communications Operator
Pocomoke City Police Dept
09.2023 - Current
Telecommunications Officer
Chincoteague Police Dept
07.2023 - 09.2023
Dental Business Assistant
Rural Health
11.2016 - 08.2017
Senior Communications Officer
Northampton County Sheriff's Dept
08.2010 - 07.2023
911 Emergency Dispatcher
Eastern Shore of VA 911
03.2009 - 08.2010
Toll Collector/Switchboard Operator
Chesapeake Bay Bridge Tunnel
06.2005 - 05.2010
Cashier
Food lion
High School Diploma -
Northampton High School
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