Carrie Tetro
Lewiston,ME
Summary
Results-driven Branch Operations Manager with extensive experience in customer service, logistics, and team leadership within the automotive parts industry. Known for improving operational efficiency, motivating high-performing teams, and building lasting customer relationships. Dedicated to delivering top-quality service, resolving challenges with empathy, and fostering a positive work culture that drives performance and customer satisfaction.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Auto Parts International
05.2025 - Current
- Oversee daily branch operations, including sales, warehouse, and delivery logistics to meet performance goals.
- Manage delivery fleet scheduling and on-time performance through Bringg and route optimization tools.
- Supervise inventory control, shrink reduction, and vendor returns to maintain accuracy and fill rates.
- Train and coach staff to ensure excellent customer service, compliance, and safety standards.
- Resolve customer concerns effectively, improving satisfaction and long-term business relationships.
- Track KPIs for on-time delivery, inventory variance, and customer satisfaction metrics.
Outbound Sales Representative
Auto Parts International
07.2024 - 05.2025
- Generated new B2B accounts and maintained existing customer relationships to drive sales growth.
- Assisted clients with product selection and delivery coordination to ensure fast, accurate service.
- Collaborated with operations teams to ensure seamless communication and efficient order fulfillment.
Assistant Manager
Auto Parts International
09.2021 - 07.2024
- Supported branch operations and sales, ensuring daily targets were consistently achieved.
- Managed staff schedules, inventory control, and merchandising for optimal store performance.
- Provided hands-on training to new hires, fostering teamwork and accountability.
Commercial Manager
Advance Auto Parts
06.2017 - 02.2021
- Led commercial sales operations, increasing regional sales through strong customer partnerships.
- Monitored account activity, ensuring service quality and timely delivery of commercial orders.
- Mentored sales associates on relationship management and cross-selling strategies.
Customer Account Executive 2
Comcast
11.2014 - 03.2016
- Delivered top-tier customer service, resolving billing and technical issues efficiently.
- Achieved and exceeded customer satisfaction and retention goals through empathy-driven communication.
Education
High School Diploma -
Concord, NH06.1996
Skills
- Operations Management
- Customer Service & Retention
- Inventory Control & Accuracy
- Team Leadership & Training
- Delivery Logistics & Fleet Management
- Problem Solving & Conflict Resolution
- Sales & Business Development
- Process Improvement & Compliance
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
Timeline
Branch Operations Manager
Auto Parts International
05.2025 - Current
Outbound Sales Representative
Auto Parts International
07.2024 - 05.2025
Assistant Manager
Auto Parts International
09.2021 - 07.2024
Commercial Manager
Advance Auto Parts
06.2017 - 02.2021
Customer Account Executive 2
Comcast
11.2014 - 03.2016