Carrie Tetro
Lewiston
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Auto Parts International
05.2025 - 12.2025
- Direct daily branch operations, overseeing sales counter, warehouse, and delivery logistics.
- Manage delivery fleet scheduling, route optimization, and compliance with Bringg/on-time delivery standards.
- Oversee inventory control, cycle counts, shrink reduction, and vendor/core returns to maintain integrity and fill rates.
- Coach, train, and evaluate drivers and counter staff; conduct safety and compliance meetings.
- Enforce company policies (fuel card use, no-idling, assigned work areas) while maintaining team accountability through sign-off sheets and huddles.
- Resolve escalated customer issues, ensuring service quality and retention of key B2B accounts.
- Track and report KPIs such as on-time delivery %, inventory variances, shrink, and customer satisfaction scores.
Outbound Sales Representative
Autopart International
07.2024 - 05.2025
- Outside sales representatives engaged in promoting and selling automotive parts and accessories.
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner.
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints.
- Collaborated with team members to share best practices for improving call center performance.
- Assisted in the training of new call center agents, providing guidance on company policies, procedures, and product knowledge.
- Developed strong product knowledge across multiple lines of business to effectively address customer inquiries or concerns.
- Collaborated with other stores and departments such as credit to resolve complex customer issues.
- Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies.
- Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions.
Assistant Manager
Autopart International
09.2021 - 07.2024
- Primarily responsible for helping supervise a location which sources, stocks, sells, and delivers auto parts to local installers and other potential sellers of auto parts.
- Assist the store manager with meeting the stores sales and GP goals.
- Strive to exceed store sales and GP expectations.
- Maximize sales potential through identifying new ways to drive sales.
- Ensure that service standards are high and that complaints are quickly resolved.
- Responsible for motivating, hiring and retaining of store team members.
- Continually train and coach store personnel thru both positive reinforcement and constructive criticism.
- Responsible for Supervision of drivers, including writing and delivering performance appraisals and ensuring weekly Driver Safety Meetings take place.
- Maintain proper inventory levels through ordering, returns and proper analysis.
- Ensure timely deliveries thru dispatching and use of two way radios.
- Make sure customers are receiving credit copies of returns.
- Make sure all vendor returns are done correctly and returned properly.
- Ensure inventory integrity and minimize shrinkage.
- Get daily paperwork to office in a timely manner.
- Assist corporate departments with any questions or concerns they may have.
- Set both long term as well as short term goals for the store and employees.
- Constantly keep vehicles in good shape and promote safety to all drivers.
- Maintain cataloging integrity.
- Complete end of month procedures.
- Conducts weekly meetings with drivers.
- Constantly communicate with team members and encourage smooth communication flow between all employees and company departments.
- Openly support and enforce all company policies, procedures, and guidelines.
- Learn the manager's position in order to be able to cover in his absence and to allow personal growth.
- Inspire team work and lead by example.
Commercial Manager
Advance Auto Parts
06.2017 - 02.2021
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Recommend products to customers, based on customers' needs and interests.
- Answer customers' questions about products, prices, availability.
- Consult with clients after sales to resolve problems and to provide ongoing support.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
- Plan, assemble, and stock product displays in retail store.
- Check stock levels and reorder merchandise as necessary.
- Arrange and direct delivery of products.
- Obtain credit information about prospective customers.
- Resolve customer complaints regarding sales and service.
Appeals Processor
Cigna
03.2016 - 06.2018
- Ability to understand State and Federal collection rules.
- Ability to read and interpret payer contracts to review accounts for appropriate payments and adjustments.
- Ability to read and interpret Explanation of Benefits, Payer Remits.
- Ability to calculate claims for expected Reimbursements and Contractual Adjustments.
- Adjudicates claims and adjustments as required.
- Resolves claims edits and suspended claims.
- Maintains and updates required reference materials to adjudicate claims.
Customer Account Executive 2
Comcast
11.2014 - 03.2016
- Helped resolve problems by carefully collecting information and developing knowledgeable solutions.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Recognized and took advantage of opportunities to increase business revenue.
- Satisfied customers every day with fast, friendly, and knowledgeable support.
- Satisfied customers by delivering speedy and expert service for all needs.
- Met targets consistently by working hard and with strong attention to detail.
- Reviewed activities regularly to identify opportunities for improvement.
Parts Pro/Delivery Driver
Advance Auto Parts
10.2013 - 11.2014
- Followed prescribed routes and time schedules to meet 100% on-time delivery.
- Delivered items within a reasonable time by traveling the most direct route.
- Addressed customer complaints, proactively seeking resolution to ensure repeat business.
- Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced.
- Loaded and unloaded items for delivery to and from the vehicle.
- Operated delivery vehicles in a safe and efficient manner without accidents.
- Loaded and unloaded the vehicle with customer packages, delivered packages to customers' doors, and collected payments upon delivery when required.
- Cold and warm called potential customers each week to bring in new business.
- Worked with customers to understand and meet unique product needs.
- Loaded truck with daily orders and display cases, unloaded returns, emptied baskets, and sent damaged products to manufacturers.
- Promoted product to increase sales by gaining shelf space, providing in-store promotions, end displays, and new customer introduction to products.
Education
High school diploma -
Concord, NH06.1996
Skills
- Compliance reviews
- Compliance reporting
- Opening and closing procedures
- Safety protocol
- Customer and vendor relations
- Delivery fleet management
- Customer relationships
- Sales management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Branch Operations Manager
Auto Parts International
05.2025 - 12.2025
Outbound Sales Representative
Autopart International
07.2024 - 05.2025
Assistant Manager
Autopart International
09.2021 - 07.2024
Commercial Manager
Advance Auto Parts
06.2017 - 02.2021
Appeals Processor
Cigna
03.2016 - 06.2018
Customer Account Executive 2
Comcast
11.2014 - 03.2016
Parts Pro/Delivery Driver
Advance Auto Parts
10.2013 - 11.2014