Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carrie Thomas

Anne
Santaquin,UT

Summary

Compassionate caregiver with extensive experience at Chrysalis, excelling in elderly care and daily living assistance. Proven ability to monitor health and provide emotional support, enhancing client well-being. Dependable and responsible, I effectively manage time and multitask, ensuring a safe and organized environment for clients.

Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver

Chrysalis
04.2025 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Communicated effectively with clients to understand individual needs and preferences.
  • Maintained cleanliness and organization of living spaces to promote a healthy environment.
  • Monitored client health and well-being, reporting changes to appropriate personnel.
  • Supported medication management by reminding clients of schedules and dosages.
  • Developed positive relationships with clients to enhance emotional support and companionship.
  • Participated in training sessions to improve caregiving skills and knowledge of best practices.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

CNA

Heirloom Inn
01.2024 - 05.2025
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness of patient rooms and common areas, adhering to hygiene protocols.
  • Documented patient care activities accurately in electronic health records system.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Communicated effectively with patients and families, providing emotional support and education.

Customer Service Representative

Optum RX
05.2012 - 05.2023
  • Assisted customers with inquiries, providing accurate information and resolutions.
  • Managed customer accounts, ensuring data integrity and timely updates.
  • Resolved service issues through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery processes.
  • Maintained knowledge of company policies and procedures to provide exceptional support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Medical Assistant

Ameritech
Provo, UT

High School Diploma -

Payson Senior High
Payson, UT
05-1996

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Strong ethics
  • Compassionate care

Certification

  • NCPCT - Patient Care Technician

Timeline

Caregiver

Chrysalis
04.2025 - Current

CNA

Heirloom Inn
01.2024 - 05.2025

Customer Service Representative

Optum RX
05.2012 - 05.2023

No Degree - Medical Assistant

Ameritech

High School Diploma -

Payson Senior High

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