Carrie Thompson, RN BSN
Choctaw,OK
Summary
Seasoned Director of Nursing with comprehensive experience in managing nursing staff, developing patient care protocols, and overseeing medical administration. Strengths include strategic planning, team building, and clinical supervision. Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
22
22
years of professional experience
Work History
Director of Nursing
Community Hospital North
Oklahoma City, OK
10.2008 - Current
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Facilitated communication between departments within the hospital setting to improve efficiency.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Registered Nurse, Labor and Delivery
Mercy Hospital Oklahoma City
Oklahoma City, OK
01.2007 - 10.2008
- Provided assessment of high-risk obstetric patients on admission to Labor and Delivery Unit.
- Educated patients on labor process expectations and provided emotional support throughout labor.
- Provided postpartum care for new mothers, including assessments, education and counseling.
- Performed emergency resuscitation measures such as cardiopulmonary resuscitation.
- Identified complications during labor or delivery requiring medical attention or intervention.
- Assessed newborns immediately after birth for physical condition and breathing effort.
- Reviewed and tracked progress of mothers in labor, interpreted fetal heart monitor and informed delivering physician of status.
- Assisted physicians during deliveries, including vaginal and cesarean sections.
- Administered IV fluids and medications to manage labor pain and support labor progression.
Front End Supervisor
Home Depot
Midwest City, OK
12.2003 - 12.2006
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Resolved customer complaints in a professional manner.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Trained new employees in customer service techniques and store policies.
- Processed returns and exchanges according to company policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Assisted management team in developing operational strategies that improved overall store performance.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Education
Bachelor of Science - Nursing
Oklahoma Panhandle State University
Goodwell, OK12-2020
Associate of Science - Nursing
Oklahoma State University
Oklahoma City, OK12-2006
Skills
- Clinical guidance
- Policy development
- Staff recruitment
- Budget management
- Regulatory compliance
- Patient care coordination
- Conflict resolution
- Team collaboration
- Patient satisfaction
- Time management
- EMR software
- Staff scheduling
- Process improvements
- Strong work ethic
- Critical thinking
- Performance evaluations
- Direct patient care
- Capital budget management
- Recruiting and hiring
- Budget control
- Effective multitasking
- Clinical leadership
- Nurse education and training
- Documentation and reporting
- Employee coaching
- Budget administration
- Clinical operations management
- Quality assurance
- Multidisciplinary collaboration
- Standards of practice
Timeline
Director of Nursing
Community Hospital North
10.2008 - Current
Registered Nurse, Labor and Delivery
Mercy Hospital Oklahoma City
01.2007 - 10.2008
Front End Supervisor
Home Depot
12.2003 - 12.2006
Bachelor of Science - Nursing
Oklahoma Panhandle State University
Associate of Science - Nursing
Oklahoma State University
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