Open To Work
Carrie Thompson
Management
Fort Valley,MI
Work Preference
Summary
Seasoned professional with over 15 years in management, customer service, and financial services. Proven track record in team leadership, customer issue resolution, and operational efficiency enhancement. Expertise in balancing leadership with administrative and client support tasks. Seeking a role that leverages skills for career advancement and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Little Caesars Pizza
07.2024 - Current
- Supervise daily restaurant operations, including scheduling, inventory management, and staff performance.
- Train and coach team members on customer service, food safety, and company procedures.
- Resolve customer complaints effectively, ensuring repeat business and customer satisfaction.
- Increase sales through up-selling strategies and maintaining a clean, welcoming environment.
- Monitor financial reports and control labor and food costs to maximize profitability.
Crew Member
Jersey Mike’s Subs
12.2022 - 05.2023
- Provided friendly and efficient service to customers in a fast-paced environment.
- Prepared food orders accurately while maintaining quality and presentation standards.
- Assisted with restocking, cleaning, and maintaining store appearance.
- Supported team members to ensure smooth daily operations.
Manager
Access Loan and Tax
07.2019 - 01.2022
- Oversaw daily office operations, including staff scheduling, training, and performance reviews.
- Assisted clients with loan applications, tax preparation, and financial documentation.
- Delivered exceptional customer service by addressing client concerns and ensuring accurate filings.
- Maintained compliance with state and federal regulations for lending and tax services.
- Implemented process improvements that enhanced efficiency and customer satisfaction.
Shift Leader
McDonald’s
05.2017 - 08.2019
- Supervised and coordinated crew members during assigned shifts to maintain smooth operations.
- Delivered high-quality customer service and resolved escalated customer concerns.
- Trained and mentored new employees on company standards and procedures.
- Monitored food safety, cleanliness, and inventory levels to ensure compliance.
- Supported management in meeting sales targets and operational goals.
Sales Associate
Badcock Home Furniture &more
09.2015 - 03.2016
- Assisted customers with furniture and home product purchases by identifying needs and recommending solutions.
- Processed sales transactions, financing applications, and delivery arrangements.
- Maintained knowledge of promotions and product features to maximize sales.
- Ensured the showroom was clean, organized, and visually appealing for customers.
- Consistently achieved or exceeded personal and store sales goals.
Office Clerk
Tom’s Vending Inc.
10.2011 - 09.2015
- Handled clerical duties including filing, data entry, and document preparation.
- Answered phones, responded to customer inquiries, and provided administrative support to office staff.
- Assisted with inventory tracking, order processing, and scheduling deliveries.
- Maintained accurate records and ensured smooth day-to-day office operations.
- Supported management with special projects as needed.
Collection Manager
American Finance
12.2010 - 08.2011
- Managed collection activities to recover delinquent accounts while maintaining compliance with company policies and regulations.
- Negotiated payment arrangements and worked closely with customers to resolve financial issues.
- Trained and supervised staff on collection techniques, customer service, and compliance.
- Prepared reports on collection performance and account status for management review.
- Improved recovery rates by implementing effective follow-up and communication strategies.
Customer Service Representative
The Money Tree of GA, Inc.
10.2007 - 10.2008
- Assisted clients with loan applications, payments, and account inquiries.
- Provided excellent customer service by addressing questions and resolving concerns in a timely manner.
- Maintained accurate records and processed financial transactions according to company policy.
- Educated customers on available services and repayment options.
- Supported office operations, including filing, data entry, and administrative tasks.
Education
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South Georgia Technical College
Americus, GA01.2010
High School Diploma - Business Administration
Houston County Career and Technology Center
Warner Robins, GA01.2002
Skills
- Leadership and team management
- Customer service and relations
- Sales and upselling strategies
- Financial services and collections
- Office administration and support
- Staff training and development
- Conflict resolution and problem solving
- Time management and organization
- Microsoft Office Suite
Certification
Servsafe certified
Timeline
Manager
Little Caesars Pizza
07.2024 - Current
Crew Member
Jersey Mike’s Subs
12.2022 - 05.2023
Manager
Access Loan and Tax
07.2019 - 01.2022
Shift Leader
McDonald’s
05.2017 - 08.2019
Sales Associate
Badcock Home Furniture &more
09.2015 - 03.2016
Office Clerk
Tom’s Vending Inc.
10.2011 - 09.2015
Collection Manager
American Finance
12.2010 - 08.2011
Customer Service Representative
The Money Tree of GA, Inc.
10.2007 - 10.2008
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South Georgia Technical College
High School Diploma - Business Administration
Houston County Career and Technology Center