Carrie Thornsbury
LOUISVILLE,KY
Summary
As a results-driven professional with a track record of surpassing targets and fostering success in dynamic environments, I am dedicated to augmenting the capabilities of team members and leaders. This is achieved through proficient communication, sharing information, and making decisions collaboratively. I am skilled in tracking and attaining key performance indicators (KPIs). Success in any venture requires critical thinking, resourcefulness, confidence, courage, independence, and a firm belief in process analysis and data reliance.
"Success is most often achieved by those who don't know that failure is inevitable."
Overview
30
30
years of professional experience
Work History
CSR Statement of Health Department
Metlife
08.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Manufacturing Production Supervisor
Ford Kentucky Truck Plant
02.2014 - 12.2023
- Established clear priorities and production quality standards.
- Optimized throughput in line with cost objectives while fostering continuous improvement by guiding problem resolution across all organizational levels.
- Cultivated strong relationships with hourly team members, union representation, and management.
- Quality, safety, and productivity were ensured by providing mentorship to employees on standard work practices, ensuring safe line operations, and supervising the production of quality parts.
Office Manager
Standafer Roofing
03.2003 - 03.2014
- Managed day-to-day operations, ensuring smooth workflow and efficient resource allocation across all areas of the business.
- Ensured compliance with relevant industry regulations by establishing thorough documentation processes and adhering to best practices in all aspects of small business management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Warehouse Lead
Zappos
09.2009 - 01.2012
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problem-solving.
- Oversaw daily operations and shipping and handling processes.
Quality Assurance Specialist
Alpha Therapeutic
01.1995 - 02.2003
- The Quality Assurance System (QAS) guarantees the quality and safety of plasma and donors through analytical testing, documentation management, equipment calibration, and process validation.
- Maintain calibration controls on all equipment, document any deviations in the collection process and sampling, and adhere to regulatory constraints on incoming and outgoing goods.
- Conducting internal and external audits, whether initiated by the company, a customer, or the FDA, is a crucial process.
Education
Bachelor of Arts - Business Administration And Management
Spalding University
Louisville, KY05.2025
Skills
- Customer Relations
- Risk Analaysis Expert
- Customer conmplaint Mgmt
- Interdisciplinary Cooperation
- Work Order Assessment
- Responsic to Change
- Data Analysis Expertise
- Collaborative Team Development
- Workflow Improvement
- Enthusiastic Approach
- Problem-solving abilities
- Active Listening
Timeline
CSR Statement of Health Department
Metlife
08.2024 - Current
Manufacturing Production Supervisor
Ford Kentucky Truck Plant
02.2014 - 12.2023
Warehouse Lead
Zappos
09.2009 - 01.2012
Office Manager
Standafer Roofing
03.2003 - 03.2014
Quality Assurance Specialist
Alpha Therapeutic
01.1995 - 02.2003
Bachelor of Arts - Business Administration And Management
Spalding University
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