Carrie Garner

Facilitated primary point of contact between patients & pharmacies for processing 300 medication refills daily using Epic for patient-pharmacy communication

• Refilled over 150 prescriptions at 16 clinics in the Chicago & suburban area, educating 100+ patients on medication efficacy while confirming prescription validity & details across multiple locations including the suburbs, North Side, Southside, Westside, & Downtown Chicago.
• Enhanced efficiency in patient care & accuracy in care recommendations by spearheading targeted evidenced-based triage protocols to identify acuity, develop appropriate care advice, & make next step recommendations within EMR systems

• Educated over 50 clients daily on appropriate healthcare options based on individual needs & preferences via remote telephone triage for various insurance agencies, enhancing customer understanding
• Implemented nursing process to enhance customer service approach in care delivery, measured impact through data analysis of call logs & patient satisfaction scores
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.

• Discussed such topics as proper nutrition and lifestyle changes to help patients live healthier lives.
• Spearheaded wellness-focused events targeted at raising awareness about healthy living habits among vulnerable populations.
• Optimized resource utilization by identifying areas for cost reduction without compromising patient care quality or safety.
• Continually assessed the effectiveness of existing wellness programs, making strategic adjustments as needed based on data-driven insights.
• Cared for patients at a 90-resident assisted living facility.

• Administered routine nursing care to 140-160 mental health clients in a 160-bed facility, including medication administration, therapeutic interventions, & patient assessment
• Collaborated with numerous Physicians & Psychiatrists to craft 7 patient care modalities while spearheading Intake Coordinator responsibilities to address acute client needs
• Led the identification of medical necessity, collaborating with disciplinary team to address patient physical, psychosocial, & financial needs, resulting in heightened patient satisfaction ratings & improved patient care outcomes
• Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
• Educated patients and families on disease management strategies, promoting adherence to treatment plans and self-care routines.
• Optimized resource allocation during high-volume periods by efficiently delegating tasks based on staff skill sets.

• Executed professional care for +70 clients within a 230-bed facility, establishing & enforcing policies & procedures for treatment adherence, family support & communication, as well as patient rights & responsibilities
• Enhanced quality of care & monitored overall care delivery by meticulously evaluating individual resident records, incorporating resident feedback, quality assessments, & care audits, while leveraging EMR systems & data analytics tools to boost care efficiency by 20% with Epic utilization
• Advocated for floor staff & collaborated with ancillary staff, resulting in a 15% increase in staff satisfaction & a 10% decrease in errors

• Provided safe and effective patient care for 5-6 patients in a 210 bed facility by assessing, planning and implementing nursing care throughout healthcare continuum.
• Determined & responded to the persistent necessity for evaluating patient changes, devising strategies to diminish patient risk, & enhance patient safety by 20% utilizing vital sign monitors, electronic health records, & assessment scales

• Managed direct patient care for 5-6 critically ill patients in a 60 bed facility, resulting in improved recovery rates, enhanced patient outcomes, & decreased mortality rates
• Formulated nursing plan of care in coordination with patient, family, & interdisciplinary staff as necessary, leading to optimized patient outcomes & holistic care
• Monitored patient progress, capturing shifts in clinical condition & discharge planning utilizing Electronic Health Records (EHR) software by Cerner to elevate clinical outcomes & streamline discharge plans