Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Totherow

Gruetli-Laager,TN

Summary

Dependable professional with a proven track record at Exceptional Enterprises Inc, enhancing client independence and fostering community integration. Excelled in crisis management and compassionate care, demonstrating exceptional organization skills and patience. Skilled in data entry and customer relations, I consistently exceeded compliance standards and improved client support networks.

Overview

31
31
years of professional experience

Work History

Community Integration Specialist

Exceptional Enterprises Inc
11.2016 - Current
  • Improved client independence through skill-building activities and goal-setting strategies.
  • Maintained thorough documentation of client interactions, progress reports, and service coordination efforts for compliance purposes.
  • Coordinated with family members and caregivers to involve them in the planning process and enhance client support networks.
  • Worked well in a team setting, providing support and guidance.
  • Prepared meals and snacks and fed clients.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
  • Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

POS Operator/Cook

Grundy County Board Of Education
08.2009 - 11.2016
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Accounting Clerk/Receptionist

R.S. Andrews
01.1994 - 02.1997
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Matched purchase orders with invoices and recorded necessary information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

High School Diploma -

Grundy County High School
Coalmont, TN
06.1993

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Scheduling
  • Customer Service
  • Cleaning and organization
  • Food handling
  • Patience and understanding
  • Toileting assistance
  • First-aid and CPR

Timeline

Community Integration Specialist

Exceptional Enterprises Inc
11.2016 - Current

POS Operator/Cook

Grundy County Board Of Education
08.2009 - 11.2016

Accounting Clerk/Receptionist

R.S. Andrews
01.1994 - 02.1997

High School Diploma -

Grundy County High School

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Carrie Totherow