At Wordan Cafe, I excelled in high-pressure situations, consistently exceeding management's performance expectations by enhancing customer satisfaction through exceptional service and upselling techniques. My strong multitasking abilities and team collaboration skills contributed to a positive dining experience, showcasing my adaptability and commitment to excellence.
Hi, I’m
Carrie Tucker
Midland,OR
Summary
Overview
1
year of professional experience
Work History
Wordan Cafe
Waitress, Dishwashet
10.2023 - Current
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Klamath Community CollegeKlamath Falls, OR
Certificate from CNA2
University Overview
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Table Setting
- Accurate money handling
- Menu Memorization
- Food safety understanding
- Supply Restocking
- Table Bussing
- Tableside Service
- Upselling techniques
- Allergy awareness
- Beverage Preparation
- Ordering Procedures
- Upselling
- Point of sale operation
- Compliance standards
- Daily specials memorization
- Order delivery practices
- Food spoilage prevention
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Teamwork and Collaboration
- Adaptable and Flexible
- Excellent Communication
- Multitasking Abilities
- Problem-Solving
- Cleaning and sanitizing
- Cool Under Pressure
- Transactions and Cash Handling
- Decision-Making
- Food and Beverage Service
- Food handling
- Food Safety Standards
- Food Preparation and Safety
- Organizational Skills
- Courteous Phone Demeanor
- Food and Beverage Upselling
- Ability to Lift 30 Pounds
Timeline
Waitress, Dishwashet
Wordan Cafe
10.2023 - Current
Klamath Community College
Certificate from CNA2
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