Carrie Turner
Pensacola,FL
Summary
Self-motivated professional seeking gainful employment in a fast paced and diverse atmosphere. I enjoy working with the public and thrive in administrative positions.
Overview
23
23
years of professional experience
Work History
Owner and CEO
Phoenix Rising Rescue
06.2014 - 08.2024
- Managed day-to-day business operations.
- Trained and motivated volunteers to perform daily functions.
- Consulted with customers to assess needs and propose optimal adoptions.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed all records and vaccine/surgery/health care appointments
- Ordered and managed all supplies
- Cared for all rescued animals
Office Manager
My Fathers Vineyard
09.2009 - 11.2014
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Receptionist Administrator
Chemstrand Oaks Veterinary Hospital
03.2001 - 05.2005
- Kept reception area clean and neat to give visitors positive first impression.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Master of Science - Theology
Covenant Bible College & Seminary
Pensacola, FL05.2022
High School Diploma -
Berry High School
Berry, AL1993
Timeline
Owner and CEO
Phoenix Rising Rescue
06.2014 - 08.2024
Office Manager
My Fathers Vineyard
09.2009 - 11.2014
Receptionist Administrator
Chemstrand Oaks Veterinary Hospital
03.2001 - 05.2005
Master of Science - Theology
Covenant Bible College & Seminary
High School Diploma -
Berry High School