Carrie Ulrich
Summary
Dynamic sales associate with proven customer service expertise at Bath and Body Works, enhancing customer satisfaction and loyalty. Skilled in problem-solving and teamwork, I consistently exceeded sales targets by recommending complementary products, contributing to a vibrant store atmosphere. Proficient in cash handling and POS transactions, ensuring accuracy and efficiency.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Sales-associate
Bath and Body Works
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
PacSun Clothing
06.2022 - 01.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Zara
06.2021 - 05.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - General Education
Northern VA Community College
Sterling, VANo Degree - Communication
Virginia Commonwealth University
Richmond, VAHigh School Diploma -
Potomac Falls High School
Sterling, VA06-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Behavioral Technician
I worked with autistic children ranging in ages from 3-14 years old in clinical, home and daycare settings. Duties included:
- data collection
- communicating with lead teacher about progress, lesson plans and schedules
- communicating with parents about progress, problematic issues, encouragement, resolutions and objectives
- worked with students 1:1 working on objectives from an IEP
- worked with students in small group settings on appropriate behavior, accomplishing daily tasks and interacting appropriately in a variety of settings.
Timeline
Sales-associate
Bath and Body Works
10.2024 - Current
Sales Associate
PacSun Clothing
06.2022 - 01.2023
Sales Associate
Zara
06.2021 - 05.2022
No Degree - General Education
Northern VA Community College
No Degree - Communication
Virginia Commonwealth University
High School Diploma -
Potomac Falls High School
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