Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARRIE ULWELLING

Killeen,TX

Summary

Dynamic General Manager with a proven track record at JIMMY'S EGG, enhancing customer satisfaction through strategic operational improvements. Skilled in leadership and inventory control, I developed training programs that reduced turnover and optimized service delivery, fostering a motivated team dedicated to excellence in the dining experience.

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

25
25
years of professional experience

Work History

General Manager

JIMMY'S EGG
05.2018 - 12.2024
  • Led operational strategies to enhance customer satisfaction and streamline service delivery.
  • Managed daily restaurant operations, ensuring compliance with health and safety regulations.
  • Developed training programs for staff to improve performance and reduce turnover rates.
  • Implemented inventory management systems to optimize stock levels and minimize waste.

Server

TOKI ONAS
02.2010 - 06.2017
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Manager

Cimarron West
04.2000 - 01.2010
  • Led cross-functional teams to enhance project delivery timelines and quality standards.
  • Developed and implemented strategic initiatives to optimize operational efficiency across departments.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Analyzed market trends to identify opportunities for business expansion and service improvement.

Education

GENERAL

ELKO HIGH
Elko, NV
06-1990

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Training and development
  • Staff training/development
  • Inventory control
  • Staff supervision
  • Employee scheduling
  • P&L management
  • Motivation
  • Labor cost controls
  • Goal setting
  • Workflow planning
  • Purchasing
  • Expense control

Timeline

General Manager

JIMMY'S EGG
05.2018 - 12.2024

Server

TOKI ONAS
02.2010 - 06.2017

Manager

Cimarron West
04.2000 - 01.2010

GENERAL

ELKO HIGH

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