Carrie Underhill
Phlebotomy/Specimen Procsesser/Trainer/Patient Service Technician
Newark,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I take pride in the important services and experience i provide
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
PST Specialist
LabCorp
Dublin, OH
01.1998 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Floated between patient service centers and private physician practices to suit their needs depending on the type of practice
- Single handedly ran a busy patient service center in Westerville OH while keeping logs and supply orders current while working with neighboring physician practices to help get timely draws.
- I worked with several surrounding practices to ensure correct testing was done within volume limits for children ( many from different states)
- worked closely with Labcorp representatives to alert them of potential client issues
- Ive been a loyal and dependable employee for many year s calling off on average less than once a year ( except for strep throat and covid)
CPT
Licking Memorial Health Systems
Newark, OH
01.1997 - 01.2004
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Worked independently on 3rd shift to manage nursing home draws, ICU/CCU, Labor and Delivery Blood Bank, picking up misses in ER, processing repots and results to appropriate areas, Processing samples and routing to correct areas in the hospital or reference lab.
- Practiced isolation requirements including negative air rooms.
- Practiced correct procedure for drawing above IV sites and also for port/central line draws.
- Entered patient demographics
- Ensured correct billing and insurance information was up to date and correct.
- Receiving and processing laboratory samples from outside offices in the evenings
- Training and working in Oncology to flush and access ports for prior to treatment
- Collecting Federal, Post Accident, and Pre- Employment drug screening
- Maintaining accurate and specific standing orders
- Collecting samples from Infants, Adults, geriatric patients
Education
High School Diploma -
Newark High School
Newark, OH 08.1994 - 06.1995
Associate of Science - LPN
Central Ohio Technical College
Newark, OH 06.1996 - 06.1998
State Certification - Phlebotomy/POCT
Career And Technolgy Center of Licking County
06.1998 - 01.1999
Skills
Information intake
Multitasking Abilities
Teambuilding
Teamwork and Collaboration
Attention to Detail
Excellent Communication
Data Entry
PPE Compliance
Flexible and Adaptable
Venipuncture
Medical office administration
Recording data
Patient confidentiality
Infection Control
Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
State Certification - Phlebotomy/POCT
Career And Technolgy Center of Licking County
06.1998 - 01.1999
PST Specialist
LabCorp
01.1998 - Current
CPT
Licking Memorial Health Systems
01.1997 - 01.2004
Associate of Science - LPN
Central Ohio Technical College
06.1996 - 06.1998
High School Diploma -
Newark High School
08.1994 - 06.1995