Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Carrie Underhill

Phlebotomy/Specimen Procsesser/Trainer/Patient Service Technician
Newark,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I take pride in the important services and experience i provide

Overview

32
32
years of professional experience
3
3
years of post-secondary education

Work History

PST Specialist

LabCorp
Dublin, OH
01.1998 - Current
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Collaborated with team members to achieve target results.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Floated between patient service centers and private physician practices to suit their needs depending on the type of practice
  • Single handedly ran a busy patient service center in Westerville OH while keeping logs and supply orders current while working with neighboring physician practices to help get timely draws.
  • I worked with several surrounding practices to ensure correct testing was done within volume limits for children ( many from different states)
  • worked closely with Labcorp representatives to alert them of potential client issues
  • Ive been a loyal and dependable employee for many year s calling off on average less than once a year ( except for strep throat and covid)

CPT

Licking Memorial Health Systems
Newark, OH
01.1997 - 01.2004
  • Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
  • Worked independently on 3rd shift to manage nursing home draws, ICU/CCU, Labor and Delivery Blood Bank, picking up misses in ER, processing repots and results to appropriate areas, Processing samples and routing to correct areas in the hospital or reference lab.
  • Practiced isolation requirements including negative air rooms.
  • Practiced correct procedure for drawing above IV sites and also for port/central line draws.
  • Entered patient demographics
  • Ensured correct billing and insurance information was up to date and correct.
  • Receiving and processing laboratory samples from outside offices in the evenings
  • Training and working in Oncology to flush and access ports for prior to treatment
  • Collecting Federal, Post Accident, and Pre- Employment drug screening
  • Maintaining accurate and specific standing orders
  • Collecting samples from Infants, Adults, geriatric patients


Education

High School Diploma -

Newark High School
Newark, OH
08.1994 - 06.1995

Associate of Science - LPN

Central Ohio Technical College
Newark, OH
06.1996 - 06.1998

State Certification - Phlebotomy/POCT

Career And Technolgy Center of Licking County
06.1998 - 01.1999

Skills

Information intake

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Work Availability

monday
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friday
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sunday
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Timeline

State Certification - Phlebotomy/POCT

Career And Technolgy Center of Licking County
06.1998 - 01.1999

PST Specialist

LabCorp
01.1998 - Current

CPT

Licking Memorial Health Systems
01.1997 - 01.2004

Associate of Science - LPN

Central Ohio Technical College
06.1996 - 06.1998

High School Diploma -

Newark High School
08.1994 - 06.1995

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Carrie UnderhillPhlebotomy/Specimen Procsesser/Trainer/Patient Service Technician