Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Vandiver

East Wenatchee,WA

Summary

Dynamic and results-oriented professional with extensive experience at Cedars Inn, excelling in customer service and problem-solving. Demonstrated success in enhancing guest satisfaction and loyalty through effective communication and quick resolution of issues. Skilled in hospitality services and proficient in reservation systems, achieving optimal occupancy rates. Proven ability to mentor new hires, improving team efficiency and service quality.

Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hospitality setting.

Overview

12
12
years of professional experience

Work History

Front Desk Agent/Breakfast Attendant

Cedars Inn
03.2008 - 03.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Increased repeat business by developing personal connections with guests and addressing their needs.
  • Facilitated welcoming environment, greeting guests upon arrival.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
  • Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
  • Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
  • Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room inventory and replenished as necessary.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

High School Diploma -

Cleveland High School
Seattle
06-1974

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Reservation systems
  • Administrative skills
  • Front office support
  • Administrative support
  • Clerical duties
  • Hospitality best practices
  • Training and mentoring
  • Conflict management
  • Inventory oversight
  • Word processing
  • Bookkeeping
  • Automated telephone systems

Timeline

Front Desk Agent/Breakfast Attendant

Cedars Inn
03.2008 - 03.2020

High School Diploma -

Cleveland High School

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Carrie Vandiver