Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie VanDosen

Mount Clemens

Summary

Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.

Overview

18
18
years of professional experience

Work History

Lead Customer Service Representative

Curtis Metal Finishing
02.2019 - Current
  • Make sure our customers needs are met.
  • Google Matrix Update
  • Morning BOS report : customer delivery %, total on time delivery, orders early by days and %
  • Back up shipping receiving, logistics load
  • Provided customers daily issues list at production meeting
  • Participated in Fishbone 5 why problem solving
  • Plex
  • Tracking jobs
  • Data entry
  • Outlook
  • Excel
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients via email and over phone to answer questions and address complaints.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.

Quality Control Inspector

Curtis Metal Finishing
03.2018 - 02.2019
  • Inspect product and make sure quality work is being sent to our customers.

Residential Service Technician

Special Tree Rehabilitation System
07.2014 - 03.2018
  • Assisted in the office, (filing, setting up client appointments, made staff schedule) Passed Medications Client ADL's Set up client outings.

Residential Team Coordinator

Special Tree Rehabilitation
02.2010 - 07.2013
  • Assisted in the office, (filing, setting up client appointments, made staff schedule) Passed Medications Client ADL's Set up client outings

Home Health Aide

Visiting Angels
04.2007 - 02.2010
  • Assisted clients, in their own homes, with ADL's, Medications, shopping, doctor appointments

Education

High School Diploma -

Armada Area High School
Armada, MI
06-1991

Skills

  • Self-motivated
  • Strong verbal communication
  • Team leadership
  • Customer Support
  • Quality Assurance
  • Team member training
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Calm and professional under pressure
  • adaptability

Timeline

Lead Customer Service Representative

Curtis Metal Finishing
02.2019 - Current

Quality Control Inspector

Curtis Metal Finishing
03.2018 - 02.2019

Residential Service Technician

Special Tree Rehabilitation System
07.2014 - 03.2018

Residential Team Coordinator

Special Tree Rehabilitation
02.2010 - 07.2013

Home Health Aide

Visiting Angels
04.2007 - 02.2010

High School Diploma -

Armada Area High School

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